Windows 10: My laptop is on the blue screen of death and there are files on it that I need to get is...

Discus and support My laptop is on the blue screen of death and there are files on it that I need to get is... in Windows 10 Ask Insider to solve the problem; I don’t really care if the laptop can’t be fixed all I need to do is get these files submitted by /u/Adventurous_Quality7 [link] [comments]... Discussion in 'Windows 10 Ask Insider' started by /u/Adventurous_Quality7, Apr 12, 2021.

  1. /U/ADVENTUROUS_QUALITY7
    /u/Adventurous_Quality7 Win User

    My laptop is on the blue screen of death and there are files on it that I need to get is...

    /u/Adventurous_Quality7, Apr 12, 2021
    #1
  2. RYAN PAG
    Ryan Pag Win User

    Blue screen of death issue

    Hi Malcolm,

    Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

    • Please provide the complete stop error message that you are getting.
    • Were there any changes made prior to the issue?

    We recommend following the troubleshooting steps in the article:
    Troubleshoot blue screen errors

    Should you need further help, you're always welcome to post back.
     
    Ryan Pag, Apr 12, 2021
    #2
  3. JOHN SARC
    John Sarc Win User
    Blue Screen of Death

    We appreciate the information.

    To get better assistance in resolving Blue Screen of Death, we suggest that you get in touch with our
    Answer Desk as it has the experts and advanced troubleshooting steps regarding this issue.

    Regards.
     
    John Sarc, Apr 12, 2021
    #3
  4. NACHAPPA C K
    Nachappa C K Win User

    My laptop is on the blue screen of death and there are files on it that I need to get is...

    Blue Screen of death

    Hi Cruize,

    Thank you for posting your query in Microsoft Community.

    I understand the inconvenience you are facing. Let me help you in resolving the issue.

    I would appreciate if you can provide us the following information to help us understand the issue better.

    • Are you able to boot to the desktop?
    • What is the exact error message you get on the screen?
    I would suggest you refer to the following Microsoft article on
    Troubleshoot blue screen errors and check.

    Troubleshoot blue screen errors

    Reference: Refer to the following Wiki article created by ZigZag3143 (MS - MVP) on
    Blue Screen of Death (BSOD).

    BSOD Finding and fixing them

    Keep us posted on Windows related queries and we will be happy to assist you further.
     
    Nachappa C K, Apr 12, 2021
    #4
Thema:

My laptop is on the blue screen of death and there are files on it that I need to get is...

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