Windows 10: My laptop is restarting with no errors/warnings

Good day! I would like to ask for help with my laptop. My laptop is a: Fujitsu LIFEBOOK AH552/SLBios: Ver 2.15Processor: IntelR CoreTM i5-3230M CPU @ 2.60GHz 4 CPUs, ~2.6GHzMemory: 8192MB RAMDirectX Version: DirectX 12Display: Intel4000HDStorage: SSD Samsung 870 evo 500gb 1month old.My problem is, my laptop is restarting doing the most basic stuffs like browsing the internet, transferring files etc. But it doesn't happen when I play my only game which is DOTA 2. Overheating is not an issue since it also happens when my room temp is at 25C and my laptop has 2 separate fans. I tried re

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How to troubleshoot an error that appears only at Restart or Sign out?

I get an error pop-up error message not every, but almost every time I Restart or Sign out. It's the screen with blue background and on top of Restart or Sign out text an error window says:

Explorer.exe - Application error. The instruction at 0x000… referenced memory at 0x000... The memory could not be written.

Sometimes the error code is just zeros, sometimes random numbers. I have tried so much already to troubleshoot this. For example these did not help in any way:

• MemTest86+ (no problems)
• Disabling any Services, Autoruns/ShellExView entries
• Low resolution mode
• BIOS settings are fine, no overclocking etc.
• DISM.exe and sfc
• etc.

However, these do make the error go away:

• End process for explorer.exe before Restart or Sign out
• Safe Mode
• Creating a new user profile (almost the same as clean installing Windows, many full days of work)
• Uninstalling NVIDIA graphics driver (then the card is unusable, of course)
• Disabling Device Manager / Display Adapters / NVIDIA GeForce GTX 1080

I already contacted NVIDIA and the graphics driver is not the culprit. Something has gone wrong with the user profile as the same driver works just fine in a new profile (and there's nothing wrong with the driver anyway, it's just the Restart or Sign out process that has a problem).

What can I do to fix this? One useful thing would be to have a step-by-step procedure for the Sign out. So that it'd ask before continuing to the next step and list what it's doing. Or if I could just disable whatever it does when the error appears.

 

My Laptop keeps restarting

Hi Charles,

Corruption within the system files is one of the possible reason why your laptop suddenly restarts. For us to provide an accurate solution, we would need you to answer the following questions:

• Which build, version and edition of Windows 10 is installed on your computer?
• What is the make and model of your laptop?
• What changes were made to the device before this issue happened?
• Have you encountered any error messages when the computer restarts?

For initial troubleshooting, we suggest following the steps provided by
Niranjan Manjhi in this thread.

We'll be waiting for your reply.

 

Automated Restart of Windows 10 PC

Hello,

If Windows suddenly restarts without warning, or restarts when you try to shut it down, it might be caused by one of several issues. An outdated driver and software conflict are some of the possible reasons. Having said that, we suggest performing
the following steps:

Step 1: Disabling the automatic restart option to view error messages.

Many hardware driver or operating system errors will cause the computer to display a specific error message before stopping the operation or shutting down the computer. However, if the Automatically restart option
is enabled, an error message might not be displayed despite an error taking place. Disable this option to allow the computer to display the error message.
Follow these steps to disable the Automatically restart option:

• 
  In Windows, search for and open View advanced system settings.
  
• 
  Click Settings in the Startup and Recovery section.
  
• Remove the check mark next to Automatically restart under System Failure, then click OK.
• Restart the computer.

Step 2: Checking for failed hardware.

Hardware problems can cause the computer to restart unexpectedly.

Let us know if that worked out for you.