Windows 10: My laptop is shutdown suddenly and frequently and i don't know what is the issue?

When I check the view reliability the common errors are from windows and they are:----------------------------------------------------------------------------------------------------------------------------------------------------------DescriptionThe previous system shutdown at 2:40:30 PM on ‎12/‎10/‎2024 was unexpected.----------------------------------------------------------------------------------------------------------------------------------------------------------DescriptionA problem with your hardware caused&nb

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Shutdown problem on my Windows 10 laptop.

Hello,

We suggest that you follow the troubleshooting steps below to resolve the issues with the shutdown function of your laptop:

• Type Troubleshooting in the search bar beside the Windows icon.
• Select Troubleshooting from the results.
• Under System and Security, select Fix Problems with Windows Update.
• Choose Troubleshoot as an Administrator.

Let us know if the steps above worked for you.

 

Laptop shutdowns unexpectedly

Hello ZigZag3143

First of all, thanks for answer to me and for your support.

I allready did some things:

- I sent my laptop to an establishment for cleaning, in there they disassemble the computer and clean it, and did some test like change the ram memory, reboot, cleaning de fan, and see some videos in youtube, but nothing was
useful, because when i saw more than 2 videos at the same time the laptop shutdowns again.

- I followed your instructions but my laptop don´t generate DMP files; i allready changed the options in manner to see hidden files and for see protected operating system files, but nothing, also i saw the regedit.exe and
followed the steps for set up the options for DMP files and it´s the same the laptop shutdowns and don´t generate any dump file.

- I tried to do the memtest and put the iso file and the bootable version in a usb but maybe it is too old because i didn´t make the reboot from the usb.

- I also change te options of power settings to a plan of maximum performance and the problem comes out to be as all the time... when the laptop stress it shutdowns.

So here we are, thanks a lot for your possible help!

 

my laptop keep suddenly shutdown

Hi,

My name is Mohammed Shuaib, an Independent Advisor and I'm here to assist you with the issue of laptop suddenly shutdown. Please upload the below logs to analyze the cause of the sudden laptop shutdown to assist you further.

C:\Windows\minidump or C:\Windows\MEMORY.dmp

Regards

Shuaib

Independent Advisor