Windows 10: My laptop is stuck in the sign in page requiring a PIN in which the credentials cannot be...

My laptop is stuck in the sign in page requiring a PIN in which the credentials cannot be verified and it won't allow me to reset it. I've tried all the tips I can read up on and nothing is working. I know my laptop was originally set up with a previous email/login in which I had to get rid of from dealing with an unfortunate scammed so I changed my information. I was just using my laptop the other day and was re-linking my phone to it and now it asks for a PIN in which I know I remember, but it states the credentials are not verified and when I go to set one up it ends with error.

:)

 

Your Microsoft account needs you to sign in again-recent credentials

The 'recent credentials sign in' message popped up in my laptop action centre.
Nothing had been changed.
So I signed into my Ms Account to the credential section.
The email address in the drop down list was not current. The address was changed Jan 2015 and gmail has been in use on the laptop since that date. So my choice was to click on 'nothing applies' and do the next steps.
The sign in required an alternate email address. Fortunately I have one handy. This security routine has a 30 day wait period.
Now I have found the tutorial 37536 illustrating deleting extra accounts but I don't think I can do this because the security section is not available for 30 days. I had no idea this control panel item was available but only the tutorial informed what could be done with this data.
It is amazing that 1.5 yr has gone by and the old email is still in there as a credential. I suppose after 30 days I can delete the hurontel address. I found it odd that the old email address was on the drop down list for a contact. Its a dead end address.
Now that I have made the credential 'visit' can I assume the hurontel address is gone from MS records and I can delete it in the control panel credential section and not have to sign back into the MSAccount credential section because the correct address is listed?

 

Remove sign in pin

Hi Joel,

Thank you for contacting Microsoft Community. Your interest in Windows 10 is much appreciated.

I suggest you to follow the below steps to remove the sign in pin/password options.

• In the search box type sign-in-option.
• Click on the sign-in-option.
• Then you can find password/pin/picture password.
• There you can remove the option and check.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

PIN

Hi Matthew,

There's a possibility that the PIN code you're asked to enter is the PIN code of your Windows 10 user account. If you signed in to Windows 10 using your Microsoft account, the Xbox app will take the credentials you've used to sign in. Let's remove the PIN
code. Here are the steps:

1. Click Start and select Settings.
2. Select Accounts.
3. Select Sign-in options, under PIN, click
   Remove.
4. Confirm the changes by entering your profile password.

Refer to
Can I sign in to Windows without a password for the steps on how to change the sign-in options for your Windows 10 device.

If the same instance occurs after removing the PIN code and changing your user account's sign-in options, we suggest that you sign in to
Xbox.com. This is to verify if there's an issue with your Xbox account.

Should you need further assistance, don't hesitate to get back to us.