Windows 10: My laptop is unable to boot it currently runs windows 11

I’ve been trying to boot my laptop and it has been unable to do so I get an error message that says to contact a support person and I get the stop code BAD SYSTEM CONFIG INFO I’ve tried to boot into safe mode and I’ve been unable to I’ve tried restoring it recovery and it always gives the same error code.

:)

 

Unable to boot the device running Windows 10

Hi Don,

As you are unable to boot the device running Windows 10, provide us additional information to assist you better with this issue.

• What is the make and model of your device?
• What exactly do you mean by: "the laptop will not open"?
• Have you made any changes to the operating system prior to this issue?
• What is the complete error message/ error code of this issue?

As a workaround I suggest you to unplug all the external devices connected to your computer, hard reboot the device and check with the status of this issue. Please be informed that there is a power supply to your device.

If the issue still persists, try the below troubleshooting steps as the boot files of current operating system might got corrupted.

I suggest you to download Windows 10 ISO file, create an installation media from other working computer to perform automatic repair of the computer that you are unable to boot.

Using ISO file to perform automatic repair will allow the device to boot the system to Windows Recovery Environment and tries to repair the device.

Step 1:
I suggest you to try automatic repairing the Windows and check if it helps.

Download the Windows 10 ISO and create a Media Creation tool and then perform Automatic Repair.

Refer to the following link: Installing Windows 10 using the media creation tool

(Refer to the section "Installing Windows 10 using the media creation tool” in the above article for creating the tool).

Step 2: After creating the tool perform an Automatic Repair.

I would like to inform that, if your Windows 10 is not able to boot or startup, Automatic Repair will come into action and try to diagnose and fix the issue. It will scan system files, registry settings, configuration settings and
more and try to fix the problem on its own, automatically.

Perform the Automatic repair:

• When your computer starts, wait for the manufacturer logo to check the option for boot menu, it will usually be
  F12.
• The boot menu key might differ with each manufacturer. If you are unable to find the boot menu key, you may refer the user manual.
• Restart the computer, when the manufacturer's logo is displayed, keep pressing the
  Boot menu option key to enter the boot menu and change the boot option to
  CD\DVD ROM.
• After you boot your computer using Windows 10 DVD, a black screen appears with gray text "Press any key to boot from CD or DVD". Press any key.
• Select the correct time and Keyboard type.
• Click Repair your computer in the lower left corner
• Click on Troubleshooting, advanced option and then click
  Automatic repair.

Hope it helps. Kindly update the status of the issue, we will be happy to help you.

Thank you.

 

HP Laptop Boot Loop

I am encountering a boot loop problem with my HP laptop. Upon startup, it shows the HP logo and loading dots for about 11 seconds, then goes to a blank screen for approximately a minute before automatically restarting. The power button does not turn off during this cycle.

Troubleshooting Steps Taken:

• Tried hard reset and accessing BIOS/UEFI settings.
  
• Unable to boot into Safe Mode or recovery environment.
  

please see here the recorded video demonstrating the boot loop behavior for reference.

Any advice, troubleshooting steps, or insights into what might be causing this problem would be greatly appreciated.

Thank you in advance for your help and suggestions.

 

Unable to boot the computer.

Hi Samid,

Thank you for posting your query on Microsoft Community.

Before we proceed, we would require more information to assist you further.

• 
  What is the make and model of your computer?
  

I suggest you check if you are able to boot into Windows Recovery Environment using installation media. Follow the steps provided below and check.

• • Insert the installation USB and boot Windows 10 from it.
  • In the ‘Windows setup’ page select the ‘language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.
  • Click on ‘Repair your computer’ and select ‘Troubleshoot’.

Check if you are able to boot to this window. If you are unable to boot to this window, I suggest you to contact the manufacturer and check.

Hope this information is helpful. Reply us with this information to assist you further.

Thank you.