Windows 10: my laptop keeps crashing whenever i try play a game or do anything that requires a bit of...

my laptop is brand new, bought a month agoi have great specsive tried factory resetting my laptop i get blue screen error page when it crashes, but there's new reasons each time when i check event viewerive tried command prompt stuffi downloaded norton security and it didnt help.drivers are up to date.no windows updates neededtried updating ALL drivers on device managermy game settings are on high performancetried contacting windows, didnt helptried windows memory diagnostic testsending it to msi for hardware check and repair next weekPls can someone help me as i dont wanna send my laptop away

:)

 

Pc keeps crashing while playing games

Hi,

Having incomplete Windows update is one of the possible reasons why your pc games keeps crashing when playing after you reinstalled the Windows 10. To help you resolve this concern, we suggest that you follow the steps below:

Step 1: Run the troubleshooter for Windows apps. This can help remove problems with an app from Microsoft Store. To do this, you may click the link below:

Click here

Step 2: Download all the critical updates for Windows 10. Kindly refer to the link below and follow the step provided on the link.

Windows 10 Update Assistant

Kindly update us with the results, so that we can assist you further.

 

Game crashes on launching (starting up), idk if you can help.

So this is the problem. I launched a game by pressing it(the game was "The Planet Crafter"), the "Made with Unity" screen loaded up and then suddenly the game crashed without screen freezing or lagging. In fact, my laptop SHOULD be able to play that game. Here are the game system requirements:

• MINIMUM:
  
  • OS: Windows 7 - 64-bit
    
  • Processor: Intel Core2 Duo 2.4GHz or equivalent
    
  • Memory: 4 GB RAM
    
  • Graphics: 2GB VRAM
    
  • Storage: 3 GB available space
    

• RECOMMENDED:
  
  • OS: Windows 7 or more - 64-bit
    
  • Processor: Intel HD Graphics 5000 or better, OpenGL Support required
    
  • Memory: 4 GB RAM
    
  • Graphics: 4GB VRAM
    
• Storage: 3 GB available space
  

And this is my laptop information:

Processor: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz 1.80 GHz

RAM: 8.00 GB (7.83 GB usable)

I've already tried restart, redownload, end task some background applications but nothing works. My laptop played the other game well, but this game always crashes. That's it, I wish you can fix the problem

 

i have a gaming laptop that crashes during games

Hi,

A corrupted profile is one of the possible reasons why your computer crashes when playing a game. For us to provide proper resolution, we need to collect more information. Kindly answer the questions below:

• When did the issue start?
• Are you having this issue with all of your games?
• What are the troubleshooting steps you have done so far?
• Have you made any changes to your computer prior to this concern?
• Were you able to play a game before without any problem while the charger is plugged in?