Windows 10: My laptop keeps restarting/crashing just after showing the BSoD, any solution?

DotunA · Sep 14, 2023

Please I need help with my laptop HP elitebook 830 g5. I was surfing the web among other things when it showed the blue screen immediately restarted before I could check the error message... It booted back to normal without any issue and I got back to what I was doing then it happened again, I tried the sfc /scannow command hoping that would solve it. It restarted and booted to windows like nothing happened, everything was good for some minutes then it happened again, this time it was continuous till it booted to the blue recovery screen. I uninstalled the two apps I installed before it star

:)

Darleen Pen · Sep 14, 2023

My Laptop keeps restarting

Hi Charles,

Corruption within the system files is one of the possible reason why your laptop suddenly restarts. For us to provide an accurate solution, we would need you to answer the following questions:

Which build, version and edition of Windows 10 is installed on your computer?

What is the make and model of your laptop?

What changes were made to the device before this issue happened?

Have you encountered any error messages when the computer restarts?

For initial troubleshooting, we suggest following the steps provided by
Niranjan Manjhi in this thread.

We'll be waiting for your reply.

Jessen P · Sep 14, 2023

Laptop keep restarting

Hi Elias,

Thank you for the update.

Since the laptop crashes before you can perform any troubleshooting step, I would suggest you to contact the laptop manufacturer in this regard.

Please revert if you face any issues with Windows in future.

teamsaxon · Sep 14, 2023

Help needed for periodic BSODs on MSI laptop

Yes, please run memtest86 twice in succession for a total of 8 passes.

Your WHEA_UNCORRECTABLE_ERROR is telling you it is an unknown hardware problem. The fact that no dump is written suggests it could be related to the drive. I would also run a full range of disk tests. Start with HDtune.

Diagnostics Test [/i] HDD TEST
*Arrow Run HDTune to

check the health,

scan for errors, no quick scan but full scan

run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

the health,

the error scan,

the benchmark incl. following

transfer rate,

access time,

burst rate,

cpu usage.

Click to expand...

I believe I ran this hard drive scan yesterday and nothing out of the ordinary showed up in the benchmark, no bad sectors.. I will test it again and post the results. I will also post the results of memtest, I left it while I went to work so hopefully it has not booted to Windows while I was out

- - - Updated - - -

I have completed the tests

First pass of memtest86

Second pass

And the results from HDTune which for some reason does not show the health of the OS drive