Windows 10: My laptop keeps turning off randomly

i recently updated my laptop and now it sometimes turnes off. the same hapend not so long ago and i sent it to be fixet. it worked for a while but i recently updated it again and now it is happening again i am thinking of resetting my laptop, and wondering if there are any downsides to duing this?

:)

 

Laptop keeps randomly restarting

Hi Alex,

Your Windows 10 laptop may have encountered a system conflict that may have caused your laptop restart randomly. For us to help you with your Windows 10 concern, kindly answer the questions below:

• Have you made any recent changes to your computer prior to this issue?
• What is the current build and version number of your Windows 10? To check, press the Windows key, type
  winver, and press the Enter key.
• What troubleshooting steps have you done so far?
• Do you have a third-party antivirus software installed?

We'll be waiting for your response.

 

Laptop Randomly Restarts / Turns Off and comes on with No Wifi

Thanks for the reply

I dont get any errors when the laptop restarts, but it happens randomly and instantly everything shuts down with no warning. Its not like a restart because it doent say restart it just turn off. And sometimes switches ot self back on.

I dont think I have downloaded any applications to cause the problem.

Te problem happens randomly, i think most of the time when im using the internet or using cpu heavy applications. But i think it happens randomly.

I tried the troubleshootin and it doest have the wifi adapter when it randomly shuts down. It just shows ethernet and bluetooth adapter. When i restart it again wifi works.

 

Laptop running windows 10, keeps randomly turning off by itself

Laptop running windows 10, keeps randomly turning off by itself

The screen goes black and no buttons at this point will do anything to keep the hard drive running.

Once turned off, I am able to turn the laptop on and it goes right back to where I left off, all programs still open and running.

What could this be? Someone mentioned it could be overheating, though I have purchased a desk to make sure the laptop always has proper ventilation.

Please advise if you have any input or advice.

Thank you,

Donna Michele