Windows 10: My Laptop Keyboard Is Not Functioning Correctly

Hello,I am using my Lenovo Laptop with MS Windows 10 Pro. In the keyboard I am using the QWERTYIndia All my laptop keyboard keys are working as expected but the 0 with and - with _ these two keys are not working. But when I'm pressing these two keys together then it's increasing the brightness. Could you please look into this?Best,Utsav

:)

 

Keyboard does not function correctly

Hi,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• Press Windows key + W and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: Uninstall and reinstall the driver

I suggest you to try uninstall the keyboard drivers check if it works for you.

Follow the steps to uninstall the keyboard drivers:

• Press Windows Key + X key and click Device Manager.
• Right-click on the keyboard device listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Try to access the device manufacturer's website and download and install the latest chipset and keyboard drivers.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

Keyboard shortcut Alt key not working

Hi,



Before we proceed, I need more information to help you better.

• 
  Since when are you facing this issue?
  
• 
  Did you make any software or hardware changes on your computer prior to this issue?
  
  
  

I suggest you to follow the steps below and check if it helps.

Step 1: You may check if the ALT key is functioning correctly in on-screen keyboard. It will help us to verify if there is any issue with the keyboard.

Follow the steps below to open On-screen Keyboard.

• 
  Windows + Q, type OSK (on-screen keyboard)
  
• 
  And check if it works
  

Step 2: Run Hardware and device Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your devices. Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  

Keep us posted on this issue so that we can assist you better.

 

My keyboard/ Bluetooth mouse is not working properly.

Hi

Thanks for your reply.

Given the persistence of the problem even after extensive troubleshooting and the inability to proceed with Safe Mode due to the keyboard not working, it seems we're dealing with a more complex issue than initially thought. Here are some additional steps and considerations:

Since the built-in keyboard is not responding correctly and prevents you from using Safe Mode, an external USB keyboard and mouse could be a critical workaround. This step is essential to determine if the problem is with the laptop's hardware (specifically the keyboard and possibly the Bluetooth module) or if it's a deeper software issue.

• Use an external USB keyboard and mouse: Connect them to your laptop. If they work correctly, this strongly suggests the problem lies with the laptop's built-in keyboard and/or Bluetooth connectivity, not with the operating system or software in general.
  

Another diagnostic step is to check the keyboard functionality outside the Windows environment, such as in the BIOS/UEFI settings.

• Access the BIOS/UEFI settings: Restart your laptop and press the key required to enter BIOS/UEFI settings (common keys include F2, F10, Del, and Esc). If the keyboard works in these settings, the issue is likely within Windows. If the keyboard does not work even in the BIOS/UEFI, this points to a hardware problem.
  

If you have access to the BIOS/UEFI, see if there's an option to run a hardware diagnostic. Many laptops include a built-in diagnostic tool that can be accessed during startup.

Given the troubleshooting steps you've already attempted without success, and if the external keyboard/mouse and BIOS/UEFI checks suggest a hardware issue, it might be time to consider professional repair. If your laptop is still under warranty, contact the manufacturer's customer support for assistance. If it's out of warranty, a reputable computer repair service can diagnose and fix the problem, though they will likely charge for their services.

If professional repair is not an immediate option, using an external USB keyboard and mouse could serve as a temporary workaround, allowing you to continue using the laptop.

Given the uncertainty about the laptop's functionality, ensure you back up any important data to an external hard drive, cloud storage, or another safe location to prevent data loss.

Hardware issues, especially when affecting integral components like the keyboard and Bluetooth connectivity, can be challenging to resolve without professional help. The steps outlined above should help narrow down the problem and potentially provide a temporary solution until a more permanent fix is possible.