Windows 10: My laptop only showing black screen and cursor even taskmanger is also not working rest...

My laptop only showing black screen nd cursor even taskmanager is also not working even the key works ctl+alt del it is showing taskmanager but it is not working and from advanced settings i tried a lot options even try to reset but it is also not working is there any solution??

:)

 

Laptop boots up to black screen with cursor, shows signs of activity.


I am trying to figure out what is going on with my mom's laptop. Two days ago she told me she was using her laptop and everything was fine, but then she left to do some things in the kitchen and came back a bit later to the screen off. Upon waking it up by moving the mouse, all she got was a black screen with a white cursor. I have looked at it and upon manually restarting, it shows the Windows 10 logo, and then it goes to the black screen with the cursor. There is no login screen either but I do also hear the welcome music. One thing I noticed though is the cursor does have the blue loading circle next to it like it is actually still doing something, and it flashes and spins now and then, as well as the computer sounding like its working, but I have left this on for almost 40 minutes now and it is still just a black screen. It sometimes goes to the off screen and have to move the mouse to wake it up again. Some people online suggest task manager and opening up other windows but nothing works, I can just move a cursor.

My first thought is it is doing something with updates so I figured I will let it be for a few hours while in the mean time I will post this question to see if anyone else has any ideas. The laptop had Windows 7 before and we upgraded to 10 months ago.

 

Windows 11 black screen with cursor problem

If I tried to login in windows 11 if my company laptop with organisation IP and dns,it's showing Black screen with cursor but if tried to login with internet connection it's working fine but if I tried to login without any network it's completely showing Black screen with cursor.

I tried safe scan, updated drivers,safemode login, video driver updates and even tried to remove drivers but nin of the any suggestions working please help me with this.

 

Black Screen with working mouse cursor but not keyboard

It is frozen or just black screen in Safe mode ?
might try to repair Windows by an installation DVD or a USB stick