Windows 10: My laptop periodically crash with error Kernel-power Critical Error 41 0x8000400000000002

HelloPlease help!My laptop periodically crash with Microsoft-Windows-Kernel-Power error.This usually happens when I leave laptop for about one hour - when I am back can't wake up laptop.Is an HP ProBook G8 Ryzen5 5600U. Windows 11 Pro build 22631.2861All drivers and Windows are updated.Here is link to link to last two minidump files:https://1drv.ms/f/s!Ajp4AyoooGi3hMxodcIl8cW1lO_RRA Details for last BSOD: Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" /> <EventID>41</EventID> <Version>9</Version>

:)

 

BSOD since 23/07, Critical Error Kernel Power- event ID 41

Zbook,

Thankyou very much for your reply. In relation to your first post, I have carried out steps 10-22 (apart from step 15, I will attempt to leave it running with this tonight). The screenshots are attached. I have also uninstalled the programmes detailed above. Unfortunately, as my laptop is a custom built from PCSpecialist, they do not provide BIOS updates anywhere easily accessible. I will phoen them today and see if there are any updates.

Kind Regards
Ash

 

Kernel Power 41 error

I found something to do with sound drivers, the guy solved the error. Don't know if it helps but it might give you a clue.

[SOLVED] Kernel-Power 41 (63) error

 

PC crashes at random times/intervals (Kernel-Power 41 Critical Error/ 0x8000400000000002)

My computer seems to randomly crash at random times with no warning, I can just be browsing the internet doing research on something or be in the middle of a game when it happens. It started maybe a month ago and it'll be fine for a couple of days (sometimes longer) before it will crash again. I have tried a number things to determine the problem/fix the problem such as: updating all drivers, reseating all hardware, running a chkdsk, reinstalling windows, all to no avail. When checking the event viewer the only critical error is the Kernel-Power 41 / 0x8000400000000002, only other error is an event log stating the previous shutdown was unexpected. Any and all help resolving this matter would be greatly appreciated, attached is a copy of the minidump file that was created:

122222-9468-01.rar