Windows 10: My laptop randomly freezes with a black screen or sometimes restart on its own.

Discus and support My laptop randomly freezes with a black screen or sometimes restart on its own. in Windows 10 Software and Apps to solve the problem; The problem occurs after a time period.Like after 1-2 weeks the problem starts and it happens 10-15 times to me then go away.i dont know that is the... Discussion in 'Windows 10 Software and Apps' started by arnavbharti, Sep 14, 2023.

  1. ARNAVBHARTI
    arnavbharti Win User

    My laptop randomly freezes with a black screen or sometimes restart on its own.


    The problem occurs after a time period.Like after 1-2 weeks the problem starts and it happens 10-15 times to me then go away.i dont know that is the problem, i have even checked its hardware for problems with the inbuilt hardware tester provided in hp laptops.But there is no hardware issue. I am really Frustrated of this issue because its been months and i have posted two thread before but nothing worked. I have even reset my pc but still the problem persists.Laptop- Hp pavilion 15 eh2018auProcessor- Ryzen 5625uRam- 8 GB

    :)
     
    arnavbharti, Sep 14, 2023
    #1
  2. EMONCHAN5
    emonchan5 Win User

    Black Screen and Keyboard freezes randomly

    Dear Customer Support,

    I have endured with the black screen problem for 3 months and now my keyboard freezes randomly,
    after Windows 10 update.

    1. After the October update, the "restart" windows option always restart with a black screen. I have to press the power button twice to bring up the log in screen. If I do a "shut down" option and restart the PC the login screen is displayed without problem. Can anyone help me?
    2. After the November update my keyboard freezes randomly. I have tried uninstalled the driver or enable keyboard filter and some other methods found in google but still the problem exist. I have to shut down and reboot to have the keyboard working again.
    Very frustrating and not knowing how I can solve the problems. Please help.
    Thank You
     
    emonchan5, Sep 14, 2023
    #2
  3. ARNAVBHARTI
    arnavbharti Win User
    My laptop randomly restarts or it freezes witha black screen

    My HP Pavillion 15 eh2018au randomly restarts or its screen goes black and the cursor freezes.

    I am very annoyed because of this problem.

    When I went and checked the event viewer it showed this event ID:

    Event Id 41 Kernel Power

    This error generally occurs 8-10 times and then goes away on its own and after like a week or two it starts again and goes away.

    I don't know what is the problem with my laptop please help me.

    Specs:

    Ram: 8GB

    Processor: Ryzen 5625u
     
    arnavbharti, Sep 14, 2023
    #3
  4. THEMAILMAN78
    TheMailMan78 Win User

    My laptop randomly freezes with a black screen or sometimes restart on its own.

    Computer randomly has black screen and restarts

    Taco this could be software also. Before you get all crazy, do as Erocker suggested. Find out the error in the Event Viewer. Look for the faulting module and the error code itself. Also check the reliability monitor. At the bottom it will have "View all Error Reports". Post a screen of whats in there if anything.

    This could be a simple as a bad driver install.

    ALSO have you downloaded or installed anything lately? STAY OUT OF THE DAMN BIOS UNTIL WE KNOW THE ERROR! lol. I know you. Baby steps boy, baby steps.
     
    TheMailMan78, Sep 14, 2023
    #4
Thema:

My laptop randomly freezes with a black screen or sometimes restart on its own.

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