Windows 10: My laptop randomly restarts and logs critical Kernel-Power

HiMy laptop randomly restarts. Sometimes it gives me blue screen of death with no bootable device found and sometimes it is something else. I tried every test from the F2 menu with a positive result. The laptop was in repair not Microsoft with no result and the SSD was scanned with no errors. The system sometimes fails with initialization of a crash dump.I checked C:/WINDOWS/System32/LogFiles/Srt and found a log file with an error about a binary file for boostart has been updated or is broken. The system tried to remove the latest LCU with an error 0x905 as result. I did run the sfc /scannow

:)

 

PC Restarted, Kernel Power in event log and no minidump

My PC randomly restarted after few hours. I tried to enable the minidump but nothing happen. In the event view log, I found a kernel power event when the system restarted. Any ideas about the problem with my pc *cry*cry ?

Specs of my PC:

• Gigabyte B360M Aorus Gaming 3
• Intel I3-8100
• 2x8GB Corsair Vengeance LPX bus 2666 cas 16
• Samsung SSD 860 EVO (500GB)
• Gigabyte RX580 Gaming 8G
• Intel 7260 Wifi & Bluetooth Card
• Windows 10 Pro 64bit - build 1809

Attachment 219520

 

restart and kernel-power event

Hi,



The kernel power event ID 41 error occurs when the computer is shut down, or it restarts unexpectedly. When a computer that is running Windows starts, a check is performed to determine whether the computer was shut down cleanly. If the computer was not shut
down cleanly, a Kernel Power Event 41 message is generated.



Try this, see if it works for you:

• Go to "Settings"
• Select "System"
• Select "Power and Sleep"
• Select "Additional Power Settings"
• Select "Choose what the power buttons do"
• Select "Change settings currently available"
• Ensure that "Turn on fast start up" is deselected (unticked)
• Click on "Save Changes"

Restart your computer after performing the steps.



Let us know if the above steps resolved the issue.

 

Laptop no longer hibernates on critical power

Hi Mike,

The laptop's battery is possibly wearing out. Since you haven't change any settings, we suggest that you change the critical battery level a bit higher so that your laptop can perform a hibernation on a much higher percentage than the default. Follow the
steps below:

• Type Power Options on the Start menu search bar.
• Under Battery, click on Critical battery level.
• Chang the default percentage to 10% or higher.
• Click on Apply.

Looking forward to your response.