Windows 10: My laptop restarts even when I choose shutdown.

My laptop restarts when I choose shutdown. I have followed the advice of at least 5 videos on Youtube on how to fix it but it still hasn't been resolved.

:)

 

Shutdown problem on my Windows 10 laptop.

Hello,

We suggest that you follow the troubleshooting steps below to resolve the issues with the shutdown function of your laptop:

• Type Troubleshooting in the search bar beside the Windows icon.
• Select Troubleshooting from the results.
• Under System and Security, select Fix Problems with Windows Update.
• Choose Troubleshoot as an Administrator.

Let us know if the steps above worked for you.

 

Hard drive/ OS issue

a guy suggested :

• shutdown
• unhooked HDD
• restarted
• yay !!
• reconnected HDD
• restarted
• yay !!

also , try method 3
How do I unlock the drive where Windows 10/11 is installed?

 

Shutdown restart switch has stopped working in Windows 10

Hi Mike,

Thank you for posting on Microsoft Community. I will certainly help you with this.

I appreciate if you could answer few questions to narrow down the issue and to provide you better assistance.

• What happens when you press Shutdown/restart (power) button?

If notebook is in off condition, I suggest you to connect your notebook with power cable and allow it to charge and then try to press the power button and check if issue is solved.

If you’re notebook is in ON condition, I suggest you to set “Choose what the power button do” to Shutdown and check if it helps. To do so kindly follow the below given steps:

• Press Windows key + X key and click on
  Control Panel.
• Under all Control Panel items select Power Option.
• Click or tab on Choose what the Power button does
  in left panel
• Select Shutdown under “When I press power button” and click on
  Save Changes.

Check if this resolves the issue.

Hope this information helps. Post back with updated issue details for further help.

Thank you.