Windows 10: My laptop says I need to download an app to log in

My laptop says I need to download an app to log in.Doesn't matter if I click yes or no, it won't let me log in. I have reinstalled the entire computer, it still prompts this. I have tried going back to a restore point but now it won't let me do that either.Please help, do I have a virus or something? Can this be resolved?

:)

 

downloading apps

Hi George,

Thank you for writing to Microsoft Community Forums.

I would like to understand the issue better, could you let me know

1. Operating system and edition of operating system you are using?
   
2. From where you are trying to download apps?
   

However you can try following steps to if you are using Microsoft store to download apps.

Step 1 :

1. Open RUN box by pressing
   windows + R button on the keyboard.
   
2. Then type WSReset.exe and click on
   OK.
   
3. Try to logging in to store with your Microsoft account.
   
4. Try downloading the apps.
   

Step 2:

1. Search for command prompt on
   Cortana search bar.
   
2. Right click on command prompt and click on
   run as administrator.
   
3. Type below command and press enter.
   
   Dism.exe /Online /Cleanup-Image /RestoreHealth
   

The above command will take some time and I would suggest you to wait until the process completes.

To know the edition of operating system,

1. Right click on This PC and click on
   Properties.
   

Hope it helps.

Manjunath H

Microsoft Community - Moderator

 

Best laptop under $800??

Well the last one I suggested seems to be the best for 650$

EDIT: to facilitate your search...

Laptop GFX benchmark list

Laptop CPU Benchmark list

 

Can't download apps onto my Dell Laptop using Windows 10

Hi Marilyn,

A few possible reasons can be the cause of this issue with Windows Store. In order to diagnose the problem, we suggest that you run the Windows Store Apps troubleshooter. This troubleshooter fixes problems that may prevent apps from downloading and installing
correctly. To run it, follow the steps below:

• Click Start.
• On the search bar, type Troubleshooting and click on
  Troubleshooting from the results.
• On the left pane, click View all.
• Click Windows Store Apps.

In addition, we recommend that you manually reset the Windows Store app cache then try to download apps again. To manually reset, follow the steps below:

• Click Start.
• On the search bar, type Command Prompt, and right-click Command Prompt
  from the results.
• Click Run as administrator.
• Type wsreset, and press Enter.

If the issue persists, we would like to know the following information to help us further identify the cause of this matter:

• Do you receive any error messages when downloading apps? If yes, what is the exact error message?
• Have you made any changes to your laptop before experiencing this issue?

Keep us updated with the results, and we will be glad to assist you further.