Windows 10: My laptop says my password is no longer available.. tried to reset it, but with no luck. My...

My laptop says my password is no longer available.. tried to reset it, but with no luck. My email is correct, got the code to reset, but when I login is still giving the same message. Please assist.

:)

 

reset laptop password

i could not figure out what forum this should go in, so feel free to move to whatever forum it should be in.
a friend just called, and said he has 2 daughters and 2 dell laptops. his daughters have lost the password to both laptops. is there a way to reset the password without a full reformat? he said his daughters have a lot of music, pictures, ect. and wants to avoid reinstalling windows.
i know that a long time ago there was a jumper on the motherboard that would reset the password on a regular pc. is there such a jumper on a laptop? or is there any free software that would let him reset the passwords? he can not afford a dell tech to fix, and i told him i would see if there was a way to reset it without a format. thanks!
he called me from out of state and due to a bad connection i couldnt find out what model laptops they are. thanks again! sam

 

How to reset Windwos 8 Password?

Change or reset your Windows password - Microsoft Support

• If you've forgotten your Windows password, there are several ways to retrieve or reset it:
  • If your PC is on a domain, your system administrator must reset your password.
  • If you're using a Microsoft account, you can reset your password online. ...
  • If you're using a local account, use your password hint as a reminder.

 

Resetting BIOS password

As an anti-theft measure, resetting a BIOS password on a laptop isn't supposed to be easy.

Acer Support may suggest taking it to an authorized service center.

Good luck.