Windows 10: My laptop suddenly shuts down while I was playing a game.

While I was playing, my laptop suddenly shuts down and when I try to turn it on, it turns off and turn on without display. After a week, my laptop turns on with display but then the exact this happens today while I was playing the same game. Is it a software or hardware problem?Model: Acer Swift sf314-54CPU: Inter I3 7th Gen.

:)

 

MSI GT783R laptop shuts down when playing games

hi everone.

for the past week my MSI GT783R gaming laptop have been shutting down when playing games.
after starting a game within a minute or 2, the laptop will shut itself off without warning, then start-up again.
after that it usually shuts off again mid-boot or just after it loaded windows.

a few things i have noticed and tried:
1) it only happens when the AC charger is plugged in, both when battery is hooked to the laptop or not.
2) GPU and CPU temps are below 80c when the shut down happens
3) i already suspected an overheating issue, opened up the laptop, cleaned both CPU and GPU and their heatsinks + fan and applied new thermal paste (Arctic MX-4).
4) tried using a different AC charger, from my brothers GT780DXR laptop.
5) i formatted my pc and did a clean windows 7 64-bit install.

despite all of the steps above the issue yet remains.
i scoured google for the past week with no luck.

please help me!

thanks in advance

 

Computer keeps shutting down while playing games

I have an HP laptop running on Windows 10.

Whenever I play a game, suddenly in the middle of it all my computer shuts down.

When I restart it, it automatically opens to the windows desktop with the game continuing to run in the taskbar.It's really very annoying.

What should I do to avoid it from happening?

 

Laptop SHUTDOWNING while playing games

Hi, Abner Fedalis Joseph

Welcome to Microsoft Community.

We understand that you have encountered a problem with your laptop shutting down automatically when you play games, do you get a blue screen when your computer shuts down abnormally?

If there is no blue screen error report just purely accidental shutdown, the reason is likely to be your hardware problems, first of all, please check whether your graphics card driver is properly installed, please go to the official website of the manufacturer of your graphics card to download the update. Next, we suggest you try the following troubleshooting:

1. Check the power settings

Before you play a game, please go to Control Panel - Power Options and select High Performance Mode, which will ensure that the performance will not affect your experience when you play the game.

If your laptop has its own power mode control software, please adjust it to performance mode in it.



2. Check for cooling issues:

Since your computer is a laptop, you need to prioritize checking for cooling issues. Please check your laptop fan for dust blockage, replace the CPU cooling silicone grease, as well as replace the GPU cooling paste.

Given that the execution of this step requires the disassembly of the computer, please follow the manual of your computer, or ask a professional technician to operate, so as not to damage your device. At the same time, after disassembling the computer, you can also check whether the laptop battery is not a problem, as sudden power outages and insufficient power supply in high-load mode often lead to this problem.



3. Check the hardware

Since the notebook is bulk memory, please check whether it is caused by the memory contact.

And the motherboard, you can enter the





In addition, you can also use other third-party software to monitor the temperature of your hardware, playing games suddenly shut down and computer temperature is often too high to cause shutdown protection related to monitoring the game to play whether the high temperature load.



I hope the above measures will help you!



Sincerely

Nicholas | Microsoft Community Support Specialist