Windows 10: My laptop won't boot into bios or windows showing BSoD screen with stopcode of page fault...

I am updating windows 11

:)

 

Hp laptop screen won’t display except occasionally

I would like to note that step 20 comes up with no files. Perhaps this could be the source of the issues?

 

BSOD: Page Fault in nonpaged area File: cdd.dll

I'm running windows 10 build 14393 on a laptop.

Some backstory: I've been getting very frequent BSODs with the error being "kernel security check failure"- about once every 2 days. I think I finally narrowed the issue down to being caused by my new usb 3 hub. I unplugged the hub and got no BSODs for about a week- at least until today.

Today I got a BSOD but instead the error was "Page Fault in nonpaged area" (a message that I've never seen on this computer before). The file concerned was cdd.dll. What could be causing this type of BSOD?

My ram is new (got it around the same time as the USB hub- 2 months ago). However, this is the first time I've gotten the page fault error message in the 2 months with the new ram, and the "kernel security check failure" errors kept occurring when I put the old ram in as a test. Memtest also completed 1 pass fine. Other than that, no hardware has been "changed" per-se, but I did open my laptop and put it back together to replace the screen which had broken.

If you'd like to read the above paragraphs in bullet form:

• 2 months ago: Replaced screen
  
• 2 months ago: Changed RAM
  
• 1.6 months ago: Started using new USB hub
  
• 1.5 months ago: Started getting BSODs "Kernel security check failure" fairly regularly.
  
• 1 month ago: Put the old ram back in
  
• 1 month ago: Memtest completed successfully
  
• 1 month ago: Continued to receive kernel security check failure BSODs
  
• 1 week ago: Stopped using USB hub
  
• 1 week ago: stopped receiving kernel security check failure BSOD
  
• Today: got a BSOD "page fault in nonpaged area" with the file being cdd.dll
  
• Today: chkdsk completed succesfully
  

 

BSOD page fault in non paged area

Hi Charles,

Thank you for posting your query in Microsoft Community.

I can imagine the inconvenience you have experienced. I will definitely help you with this.

We understand your concern and would suggest you to perform the following steps and check:

• Try connecting to different video outputs on the PC. Sometimes a change in driver can cause the video to be sent:
  
  • To a different Adapter: from integrated graphics to a discrete card or vice versa.
    
  • To a different output: from HDMI to DVI, DisplayPort to VGA, or any other combination.
    
• Try to boot into Safe Mode with Networking. Here is the steps:
  
  Press and hold the shift key while clicking on Restart at the login Screen (Bottom right corner) >
  Troubleshoot> Advanced Options> Startup Settings> Restart >>Choose Enable
  Safe mode with networking.
  • Check Device Manager (Press Windows+X key and select Device Manager) and look for Display Adapters
    
    • If you see 2 items under Display Adapters, disable to integrated video card (e.g. Intel HD 4000 or AMD Radeon HD 4200) and restart. (try vice versa if it does not work)
      
    • If you see 1 item under Display Adapters, rollback the driver or uninstall the display adapter in Device Manager, and enable the option to delete driver software.
      

Check the PC or display adapter manufacturer’s site for an updated driver.

Also, I would suggest you to refer the below link and check the suggestions provided by ZigZag and check if it helps.

Redirecting

Hope this helps. If you face any issues with Windows, do get back to us. We will be happy to assist you.