Windows 10: My laptop wont record video audio

System Information
------------------
Time of this report: 4/28/2020, 20:37:12
Machine name: ALANA-LAPTOP
Machine Id: {16E91440-B304-4006-987D-47AFBF6AD472}
Operating System: Windows 10 Home 64-bit 10.0, Build 18363 18362.19h1_release.190318-1202
Language: English Regional Setting: English
System Manufacturer: Dell Inc.
System Model: G3 3590
BIOS: 1.8.0 type: UEFI
Processor: IntelR CoreTM i5-9300H CPU @ 2.40GHz 8 CPUs, ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 8004MB RAM
Page File: 10928MB used, 4754MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI 125 percent
System DPI Setting: 120 DPI 125 percent
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.1.4

DxDiag Version: 10.00.18362.0387 64bit Unicode


Sound Devices
-------------
Description: Speakers RealtekR Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: INTELAUDIO\FUNC_01&VEN_10EC&DEV_0295&SUBSYS_10280949&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.8694.0001 English
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 4/30/2019 12:00:00 AM, 6840616 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAXtm 2.0 Listen/Src: No, No
I3DL2tm Listen/Src: No, No
Sensauratm ZoomFXtm: No




Sound Capture Devices

---------------------

Description: Microphone Array Intel® Smart Sound Technology Intel® SST

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: IntcDMic.sys

Driver Version: 10.23.0000.2490 English

Driver Attributes: Final Retail

Date and Size: 4/26/2019 15:31:42, 644872 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF



Video Capture Devices

Number of Devices: 1

---------------------

FriendlyName: Integrated Webcam

Category: Camera

SymbolicLink: \\?\usb#vid_0c45&pid_671f&mi_00#6&31bbaf0b&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global

Location: Front

Rotation: 0

Manufacturer: Microsoft

HardwareID: USB\VID_0C45&PID_671F&REV_8502&MI_00,USB\VID_0C45&PID_671F&MI_00

DriverDesc: USB Video Device

DriverProvider: Microsoft

DriverVersion: 10.0.18362.693

DriverDateEnglish: 6/21/2006 00:00:00

DriverDateLocalized: 6/21/2006 12:00:00 AM

Service: usbvideo

Class: Camera

DevNodeStatus: 180200A[DN_DRIVER_LOADEDDN_STARTEDDN_DISABLEABLEDN_NT_ENUMERATORDN_NT_DRIVER]

ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}

ProblemCode: No Problem

BusReportedDeviceDesc: Integrated Webcam

Parent: USB\VID_0C45&PID_671F\5&23def358&0&5

DriverProblemDesc: n/a

UpperFilters: n/a

LowerFilters: WdmCompanionFilter

Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp

ContainerCategory: n/a

SensorGroupID: {20C94C5C-F402-4F1F-B324-0C1CF0257870}

MFT0: n/a

DMFT: n/a

CustomCaptureSource: n/a

DependentStillCapture: False

EnablePlatformDMFT: False

DMFTChain: n/a

EnableDshowRedirection: False

FrameServerEnabled: n/a

AnalogProviders: n/a

ProfileIDs: n/a

:)

 

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

• Type troubleshooting on the search box.
• Click View all.
• Select Recording Audio.
• Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.

 

Can’t hear audio while recording games or videos

Hi,



Thank you for writing to Microsoft Community Forums.



We will need some more information to help you with the appropriate troubleshooting steps. Please reply with the following details:

• How are you recording the games or videos?
  
• When you say, “I can't hear anything” you are unable to get the in-game audio or your voice?
  
• What is the make and model of the computer?
  
• Which build version of Windows 10 is installed on the computer? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

If you are using Game bar to record the games or videos, I suggest you to refer the steps mentioned below:

1. Press Windows key + I to open
   Settings.
   
2. Click on Gaming.
   
3. Click on Capture on the left pane.
   
4. Clear the check box for Record gaming audio only.
   
5. Follow the same steps for Broadcasting.
   

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

webcam records audio but no video

First use of webcam - trying out the webcam Can record audio, but no video. Suggestions?