Windows 10: My laptop's internet connection disappears when I launch certain games. Any way to fix this?

Hi,I have an Acer Nitro 5 AN515-57 which I use for both work and gaming. I also use an ethernet cable. I've recently encountered issues with some games I've downloaded via Steam, XBOX, etc wherein a few seconds after I launch the game it automatically disconnects my internet connection be with with cable or with WIFI. It works properly on other games though which is why I'm confused why I can't play certain games. I'm currently on Windows 10, I've updated my game drivers. I've also tried rebooting my internet as well as my laptop but it still happens. Sorry I'm not that techy so am hoping to g

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Internet connectivity

Thank you for sharing more details. We would like to verify you are using the Windows Defender Firewall so we can isolate the issue. In some instances, the firewall is blocking the internet connection when using certain apps. At the same time, we also suggest
the following methods below for initial troubleshooting.

Step 1: Run the Windows App Troubleshooter. The troubleshooter can help identify
and repair problems automatically.

Step 2: Modify the connection settings in the Internet Options.

• In the Windows search bar, type Internet Options.
• In the Internet Options window, go to the Connections
  tab.
• Under the Proxy server section, untick the Use a proxy server for your LAN.
• Click OK then Apply and OK
  again to save changes.
• Launch the apps and check if you are able to connect to the internet.

After following these basic steps, let us know the outcome so we can give you additional help.

Kind regards.

 

Have a Toshiba laptop and will not stay connected to the internet

Hi Sharon,

There are different possible reason as to why your laptop is not able to connect to the internet. For use to resolve your concern, kindly answer the following questions below:

• How do you connect your laptop to the internet? Are you using WiFi or a Ethernet connection?
  
• Were there any error messages when you attempt to connect your laptop to the internet?
• When was the last time your laptop connected to the internet?
• Were there any recent changes made in you laptop?

Also you can refer to this article:
Fix network connection issues in Windows 10 for troubleshooting steps you can try.

We look forward to your response.

 

CCC Profiles that disappear

id suggest a spyware check