Windows 10: my LifeCam software doesn't install

I just got a Microsoft LifeCam HD-5000/HD-5001 it says that my computer doesn't support it, its an acer and then it says I cant connect to the internet , is there anything I can do ?.


* Moved from Research

* OS not specified

:)

 

LifeCam Software Got Uninstalled After Windows Update.

Hi,

Thank you for writing to Microsoft Community Forums.

To have better clarity on the issue, please answer the below-listed questions and get back to us.

1. What is the name of the update that was installed prior to this issue?
2. What is the complete model number of your Microsoft LifeCam?
3. What is the complete error message that you get when you run the application from the CD-ROM?
4. Is the camera working in all other applications except Skype?

Meanwhile, I suggest you to download and install the latest LifeCam software by following the below steps.

Also, try using a different USB port on the computer. If you can, connect to a USB 2.0 port and disconnect other unused USB devices from the computer.

Step 1: Go to
Device Software Downloads and search for your LifeCam model in the Search for download section.

Step 2: Once you enter your LifeCam model, then click on the
LifeCam driver link > Select the Operating System and
Language > Download and install the LifeCam drivers on your computer.

For reference, you may also refer to
Common LifeCam Issues and check if this helps.

Give it a shot and let us know of any changes.

If my answer has helped, then please upvote or mark as an answer.

 

Windows doesn`t start. Authomatic repair doesn`t work.

Thanks again!!

I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

I`ll do it and I`ll be updating this thread when I have the report.

- - - Updated - - -

I ran SeaTools. These are the results:




Does it mean my HDD is useless?

 

how do I install the Microsoft Lifecam Cinema on my Windows 10 computer??

Hi Dale,

To install Microsoft Lifecam Cinema on your Windows 10 computer, follow the steps below:

• Insert the LifeCam Software disc in the CD/DVD-ROM drive, and then run the setup to start the
  Installation Wizard.
• Connect the USB cable of the LifeCam Cinema to the USB port when the software prompts you to. Follow the guided prompts in the Installation Wizard to complete the setup.
• Microsoft Lifecam Cinema should now be installed. Press the Windows key and search for
  Microsoft LifeCam to launch the program.
  

Note: For Windows 8 and above, additional software is not required. For more information, visit this
link.

We look forward to hearing from you regarding the steps that we’ve provided.