Windows 10: My lock screen and background keep reversing to the default settings

After changing the lock screen to Windows Spotlight and the background to the picture of my choice, it always will eventually switch back to a microsoft picture in the background and the lock screen. My picture is still one of the options, but it doesn't remain selected. This has been going on since purchasing this computer 6 months ago.

:)

 

Login Screen Background keeps defaulting to stock image

I've set a custom image on my lock screen to show up on the initial login screen whenever I first start up my computer. But occasionally, the login screen defaults to a stock landscape image that comes with Windows 10.

To clarify, here are the steps I've taken:

• Go into Settings -> Personalization -> Lock Screen
• EDIT: Set image to Picture
• Click Browse... to look for and select a picture
• Turn on Show lock screen background picture on the sign-in screen.

However, no matter how many times I retake these steps, the default login screen background occasionally
comes back. How do I stop this from happening?

UPDATE: I forgot to mention a step here in my initial post. I have already set the background to
Picture, thus the custom image.

 

Lock Screen Background

Hi Jean,

It's possible that you are updating the wrong configuration setting. The
Background setting under Windows Settings > Personalization will update the background picture that will be shown on your desktop where icons are placed. Meanwhile, the
Lock screen setting will update the background picture that will be shown when you are logging in to your device.

To update your Lock scren setting, kindly follow these steps:

1. Press the Windows key to launch the Start menu.
2. Type in Lock screen settings in the search bar and press
   Enter.
3. Under Background, make sure the it is set to Picture.
4. Click the Browse button.
5. Locate the picture that you want to set as lock screen background and click
   Choose picture.

If you continue to have this issue even after performing the above steps, please reply to this thread. The system will notify me so I can get back to you and provide you more answers.

 

Black Lock screen BACKGROUND

Hi Bill,

Let us know the make and model of your computer.

Let us try few of the troubleshooting steps below and check if it helps.

Step 1: Try to set the lock screen background to picture and check if the issue persists.

Step 2: I suggest you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Step 3: Update the Display Adapter drivers.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Display Adapter.
• Right click on the Display Adapter and click on
  Update Driver Software.
• Restart the computer.

Hope it helps. Reply to the post with an updated status of accessing the lock screen background for further assistance.

Thank you.