Windows 10: My Main Microsoft Account Has Been Compromised

Hi Team,


On 08/19/2020 I received the following email at 12:04 AM PST:

Microsoft account
Your password changed
Your password for the Microsoft account *** Email address is removed for privacy *** was changed on 8/18/2020 10:04 PM MST.
If this was you, then you can safely ignore this email.
Security info used: *** Email address is removed for privacy ***
Country/region: Ukraine
Platform: Windows
Browser: Chrome
IP address: 91.225.36.190
If this wasn't you, your account has been compromised. Please follow these steps:
1. Reset your password.
2. Review your security info.
3. Learn how to make your account more secure.
You can also opt out or change where you receive security notifications.
Thanks,
The Microsoft account team

Since then, I have been unable to access my account. I have tried completing the Recovery form every day and it keeps sending me an email back stating I have not provided enough information. I've called Accounts support several times and after speaking with a number of agents, was told on 08/20 that my issue was being escalated and I would receive an email sent to my primary email address from the escalation group within 48 hours. It is now 08/22 and I have not received any notification from Microsoft on this matter so I again tried calling today and after being disconnected several times while on hold, I finally spoke to an agent who informed me the only option, if the Recovery Form is not working, is to create a new account.

My concern here is, I have a Credit Card tied to my Microsoft Account and I used it to pre-purchase Microsoft Flight Simulator 2020 on 08/09. If I create a new Microsoft account, how do I go about ensuring the purchase of Microsoft Flight Simulator 2020 is moved over to my new account? And how do I ensure whoever has control of my old account won't be able to make purchases on that account?

Also note - the recovery email address that is now showing on my old account is - Email code to *** Email address is removed for privacy *** - I do not own this email address. And regarding the password reset email above...I do not live in the Ukraine. Surely this should be enough information to have someone work directly with me to reset the information on my old account - *** Email address is removed for privacy ***.

:)

 

Compromised Microsoft account

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that your query regarding Microsoft account. I’ll certainly assist you with the details.



As you have mentioned that your account has been compromised, I would suggest you to refer the article on
How to recover a hacked or compromised Microsoft account, which
will help you in recovering your account.



For additional information, refer
Reset or recover your Microsoft account.



If you still face issues, do not worry, you can certainly get in touch with our Microsoft account by following the article on

Get account help by email or you can
Chat with Microsoft support.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

My Microsoft Account is compromised

My Microsoft Account is compromised. Recently I have found out that somebody is trying to access my data. This person created a Microsoft account on another computer and is tracking my moves using browsing history. Please suggest a way to delete all my
accounts and log-ins

 

Microsoft Account compromised

Hello Ade,

Thank you fo rposting your concern in Microsoft Community and welcome to the windows 10 Family.

From the description provided, I understand that the Microsoft Account you are using has been compromised which resulted in several security features barring you from making essential changes (including login).

If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com

If it still does not help, follow the below steps and check if it helps.

• Sign in to your Microsoft account.
• Do one of the following:

A. If you can still sign in to your Microsoft account, you should change your password immediately. This will prevent anyone who knows your password from accessing the account. On the
Security & privacy page, tap or click Change password and then follow the instructions.

B. If you can't sign in to your account, your password may have been changed. Tap or click
Can't access your account? Select I think someone else is using my Microsoft account, tap or click
Next, and follow the instructions.

You can also go directly to the
Reset your password page, and follow the instructions.

Refer: Get back into your Microsoft account if it's been compromised

Write to us with the updated information for us to be able to assist you further.

Thank You.