Windows 10: my microsoft account constantly keeps getting hacked

Discus and support my microsoft account constantly keeps getting hacked in Windows 10 Gaming to solve the problem; whenever I wake up after re-changing the info on my account I see that the email associated with my account to have been changed, I don't know who has... Discussion in 'Windows 10 Gaming' started by Zustur, Jul 16, 2023.

  1. ZUSTUR
    Zustur Win User

    my microsoft account constantly keeps getting hacked


    whenever I wake up after re-changing the info on my account I see that the email associated with my account to have been changed, I don't know who has access but every time I change the email to one that I own it always ends with the same result, I still have access to this account via pc password, and I would like assistant in trying to recover my account fully.

    :)
     
    Zustur, Jul 16, 2023
    #1
  2. WUNGRAILENG1709
    Wungraileng1709 Win User

    Microsoft Account was hacked

    Hi,

    Thank you for posting your query in Microsoft Community.

    I’m sorry to hear that someone hacked into your Microsoft account.

    I understand how frustrating this could be. I will be glad to assist you with this.

    I would suggest you to click on the link below for steps to recover your account.

    How to recover a hacked or compromised Microsoft account - Microsoft Support

    Sometimes, you may not receive any notifications if the two steps verification settings is turned off.

    Please follow the instructions in the link below and make sure that the setting is turned on.

    How to use two-step verification with your Microsoft account - Microsoft Support

    Hope this helps. Do let us know if you need further assistance. We will be glad to help.
     
    Wungraileng1709, Jul 16, 2023
    #2
  3. JAYTAN08
    JayTan08 Win User
    Hacked Account - No way to get help from Microsoft

    Hi MarcW74, my name is Jay. I'm an independent advisor. I'd be happy to help with your issue.

    Please check the procedures on these Microsoft

    Compromised Account Solution for XBOX - a step-by-step guide that will give you options whether you are able to access your account or not. Select the check or ex symbols depending on your situation to properly guide you on the next steps:

    https://support.xbox.com/en-AU/my-account/secur...

    How to recover a hacked or compromised Microsoft account:

    https://support.microsoft.com/en-au/help/10494/...

    I hope this helps, please feel free to ask questions and keep me on track. I will keep working on this issue until it's resolved, thank you.

    Regards,

    Jay
     
    JayTan08, Jul 16, 2023
    #3
  4. MARA MAY M
    Mara May M Win User

    my microsoft account constantly keeps getting hacked

    Microsoft account hacked

    Hi AlexanderThompson5,

    Thank you for reaching Microsoft Community.

    I hope you are doing well.

    I'm sorry to know what you have experienced with your Microsoft account. We really appreciate your time in bringing this concern to us. Let's check on this together and find ways to address this matter.

    I'm not sure if you have done this already but below is the process in recovering a Microsoft account.

    How to recover a hacked or compromised Microsoft account

    Please try to follow the steps to help you take back control of your Microsoft account.

    And with regards to the charges from your account, I'm afraid that we can't help you further about this here in online community. We suggest to contact our live support for Accounts and Billing to check if it is possible for them to stop the automatic changes.

    Microsoft Store & billing help - Microsoft Support

    Also, we highly suggest to keep your security information updated like your alternative email and phone number to prevent this problem from happening in the future.

    I hope I was able to help you today.

    Thank you for choosing Microsoft. Have a great day and stay safe!

    Best regards,



    Microsoft Community Advocate
     
    Mara May M, Jul 16, 2023
    #4
Thema:

my microsoft account constantly keeps getting hacked

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