Windows 10: My microsoft account has been compromised by someone from Japan and now it says the account...

It started the other day when the password for my microsoft account was changed randomly. I just assumed it was an error and used the forgot password to reset it. The next day, it happens again but this time when i go to sign in it just says that there is no account with my email. However, I got 4 emails from microsoft: The first one said my password had been reset by someone from Japan, the second one said password reset code, the third was your single use code and the fourth was my password had been reset. All of these were not me. I was wondering if there was any way I can get my account b

:)

 

microsoft account compromised

Hi Veronica,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

I’m sorry to hear that you feel like your Microsoft account was hijacked. That can be a very stressful situation.

If you think your account has been hacked, use our interactive tool to help guide you to the right steps. How to recover a hacked or compromised Microsoft account - Microsoft Support

In addition, here are some steps you can take to recover your account and secure it from future attacks:

1. Scan your computer with an antivirus and antimalware program to remove any viruses or malware that might have been installed by the hacker.
   
2. Change or reset your password as soon as possible. Make sure you create a strong password that is hard to guess.
   
3. Check your account settings and review any changes that might have been made by the hacker. For example, check your connected accounts, forwarding, and automatic replies.
   
4. Enable two-step verification for your account to add an extra layer of security.
   

I hope this helps you regain control of your account and protect it from future hacking attempts.

About someone who created a Microsoft family with your account and put you as the child.

Here are some steps you can take to remove yourself from the family and regain control of your account:

1. Sign in to family.microsoft.com with your Microsoft account.
   
2. Click on More options next to your name and select Leave family group.
   
3. Select Remove to confirm.
   

If you are unable to leave the family group, you might need to remove the consent that was given by the adult who added you to the family.

1. To do that, sign in to account.microsoft.com with your Microsoft account.
   
2. Click on Family and then click on Manage consent under your name.
   
3. Remove the consent and then try to leave the family group again.
   

I hope this helps you remove yourself from the unwanted family group.

If there is anything not clear, please do not hesitate to let me know.



Your Sincerely

| Microsoft Community Support Specialist

 

App store and Microsoft account

Thank you for the advice

I see what you mean about the password but i think its a backward step to compromise my Microsoft password to to use the app store

 

Compromised Microsoft account

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that your query regarding Microsoft account. I’ll certainly assist you with the details.



As you have mentioned that your account has been compromised, I would suggest you to refer the article on
How to recover a hacked or compromised Microsoft account, which
will help you in recovering your account.



For additional information, refer
Reset or recover your Microsoft account.



If you still face issues, do not worry, you can certainly get in touch with our Microsoft account by following the article on

Get account help by email or you can
Chat with Microsoft support.



Regards,

Nikhar Khare

Microsoft Community - Moderator