Windows 10: my microsoft account is blocked for entering the password correct too many times however my...

i have one microsoft that me and my mother use and her gmail account got hacked hence her passwords were all changed and we havent recovered the accountthe issue is that my email is the primary email on the account and hers is the backup and i forgot the password so i requested a password reset and it sent an email to my mothers account which i obvoiously cannot access can someone please help ive had that account for nearing a decade and it has almost everything ive ever done on there need help asap thanks

:)

 

Sign in with a Microsoft account instead

Hello Wally, and welcome to Ten Forums. *Smile

It sounds like this is at step 7 in the tutorial below where it's asking you to enter your local account's password one last time.

Switch to Microsoft Account in Windows 10

 

Sign in with a Microsoft account instead

I have a Local Account and want to, "Sign in with a Microsoft account instead". I go through all of the required steps including entering my Username and Password. Microsoft accepts everything, then ask me to enter my password one final time. I very carefully enter it exactly as I did before and Microsoft says its not correct. Any help wold be appreciated.

 

Microsoft Account Password Reset

Thanks for the reply, but it does not help me. The website does not proceed past step 4. After entering the security code, the website does not proceed to step 5. It does not give an error message, it simply greys out the next and cancel buttons and hangs
indefinitely.

Reset your password

If you can't remember your password, follow these steps to get into your account.

• Go to the Reset your password page.
• Choose the reason you need your password reset, then click Next.
  
• Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com.
  
• Enter the characters you see on the screen (this lets us know you’re not a robot), then click Next.
  
• If you've added security info to your account, we'll send a one-time code to the alternate phone number or email address you gave us. After you enter that code on the next screen, you'll be able to make a new password.

I'll try your "Get account help by email" suggestion and post the solution here when I've found one.