Windows 10: My Microsoft account was compromised

Discus and support My Microsoft account was compromised in Windows Hello & Lockscreen to solve the problem; A couple weeks ago my account was compromised. I believe due to the 16 million accounts compromised. I have done all password resets, I have 2 factor... Discussion in 'Windows Hello & Lockscreen' started by admin.cbrown, Jul 2, 2025 at 11:12 AM.

  1. ADMIN.CBROWN
    admin.cbrown Win User

    My Microsoft account was compromised


    A couple weeks ago my account was compromised. I believe due to the 16 million accounts compromised. I have done all password resets, I have 2 factor authentication, I have filled out the Recover Account form multiple times successfully, but I can't get any response to that. I have no idea what is left to do. I'm continuously stuck in a loop after resetting my password successfully I get prompted for 2 factor and then it says my account is at risk again and again again.

    :)
     
    admin.cbrown, Jul 2, 2025 at 11:12 AM
    #1
  2. HAHN - MSFT
    Hahn - MSFT Win User

    microsoft account compromised

    Hi Veronica,

    Welcome to Microsoft Community.

    I'm Hahn and I'm here to help you with your concern.

    I’m sorry to hear that you feel like your Microsoft account was hijacked. That can be a very stressful situation.

    If you think your account has been hacked, use our interactive tool to help guide you to the right steps. How to recover a hacked or compromised Microsoft account - Microsoft Support

    In addition, here are some steps you can take to recover your account and secure it from future attacks:



    1. Scan your computer with an antivirus and antimalware program to remove any viruses or malware that might have been installed by the hacker.
    2. Change or reset your password as soon as possible. Make sure you create a strong password that is hard to guess.
    3. Check your account settings and review any changes that might have been made by the hacker. For example, check your connected accounts, forwarding, and automatic replies.
    4. Enable two-step verification for your account to add an extra layer of security.
    I hope this helps you regain control of your account and protect it from future hacking attempts.

    About someone who created a Microsoft family with your account and put you as the child.

    Here are some steps you can take to remove yourself from the family and regain control of your account:



    1. Sign in to family.microsoft.com with your Microsoft account.
    2. Click on More options next to your name and select Leave family group.
    3. Select Remove to confirm.

    If you are unable to leave the family group, you might need to remove the consent that was given by the adult who added you to the family.

    1. To do that, sign in to account.microsoft.com with your Microsoft account.
    2. Click on Family and then click on Manage consent under your name.
    3. Remove the consent and then try to leave the family group again.

    I hope this helps you remove yourself from the unwanted family group.

    If there is anything not clear, please do not hesitate to let me know.



    Your Sincerely

    | Microsoft Community Support Specialist
     
    Hahn - MSFT, Jul 2, 2025 at 11:13 AM
    #2
  3. NIKHAR_K
    Nikhar_K Win User
    Compromised Microsoft account

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that your query regarding Microsoft account. I’ll certainly assist you with the details.



    As you have mentioned that your account has been compromised, I would suggest you to refer the article on
    How to recover a hacked or compromised Microsoft account, which
    will help you in recovering your account.



    For additional information, refer
    Reset or recover your Microsoft account    .



    If you still face issues, do not worry, you can certainly get in touch with our Microsoft account by following the article on

    Get account help by email     or you can
    Chat with Microsoft support    .



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jul 2, 2025 at 11:13 AM
    #3
  4. SAM02
    sam02 Win User

    My Microsoft account was compromised

    App store and Microsoft account


    Thank you for the advice

    I see what you mean about the password but i think its a backward step to compromise my Microsoft password to to use the app store
     
    sam02, Jul 2, 2025 at 11:13 AM
    #4
Thema:

My Microsoft account was compromised

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