Windows 10: My microsoft account was hacked and support isnt helping

So i think like 2 months ago my microsoft account was hacked i tried to recover it with help from support but it didnt help. At that time i didnt really cared about it and quickly forgot about it. And now i need access to my account so here is my question if support isnt helping is there a way of restoring it or this account is lost i have this accounts name.

:)

 

Microsoft account hacked

Hi AlexanderThompson5,

Thank you for reaching Microsoft Community.

I hope you are doing well.

I'm sorry to know what you have experienced with your Microsoft account. We really appreciate your time in bringing this concern to us. Let's check on this together and find ways to address this matter.

I'm not sure if you have done this already but below is the process in recovering a Microsoft account.

How to recover a hacked or compromised Microsoft account

Please try to follow the steps to help you take back control of your Microsoft account.

And with regards to the charges from your account, I'm afraid that we can't help you further about this here in online community. We suggest to contact our live support for Accounts and Billing to check if it is possible for them to stop the automatic changes.

Microsoft Store & billing help - Microsoft Support

Also, we highly suggest to keep your security information updated like your alternative email and phone number to prevent this problem from happening in the future.

I hope I was able to help you today.

Thank you for choosing Microsoft. Have a great day and stay safe!

Best regards,



Microsoft Community Advocate

 

Microsoft Account was hacked

Hi,

Thank you for posting your query in Microsoft Community.

I’m sorry to hear that someone hacked into your Microsoft account.

I understand how frustrating this could be. I will be glad to assist you with this.

I would suggest you to click on the link below for steps to recover your account.

http://windows.microsoft.com/en-us/windows/get-back-blocked-account

Sometimes, you may not receive any notifications if the two steps verification settings is turned off.

Please follow the instructions in the link below and make sure that the setting is turned on.

How to use two-step verification with your Microsoft account

Hope this helps. Do let us know if you need further assistance. We will be glad to help.

 

Hacked Account - No way to get help from Microsoft

Hi MarcW74, my name is Jay. I'm an independent advisor. I'd be happy to help with your issue.

Please check the procedures on these Microsoft

Compromised Account Solution for XBOX - a step-by-step guide that will give you options whether you are able to access your account or not. Select the check or ex symbols depending on your situation to properly guide you on the next steps:

https://support.xbox.com/en-AU/my-account/secur...

How to recover a hacked or compromised Microsoft account:

https://support.microsoft.com/en-au/help/10494/...

I hope this helps, please feel free to ask questions and keep me on track. I will keep working on this issue until it's resolved, thank you.

Regards,

Jay