Windows 10: My Microsoft Account's email and other information were changed and was wondering if it's...

Hello! 5 days ago I realized my account got hacked and everything was changed like the email, password, and other information. I would like to know if is it still possible to recover the account as long as I have every bit of information for my past account and use it as proof to show that it was mine and it got hacked? I know what email they changed it to and I have every screenshot on what they did to my account in my Gmail. I hope this can reach some off the admins as soon as possible.

:)

 

Changing Microsoft account information

Hi Malcolm,



Welcome to Microsoft community.

I know how this concerns you, let me help you to resolve this issue.

Where are you trying to use the email address? Is it in the Mail App?

I suggest you to sign out from the current user account, restart the system and login to the Microsoft account to check, if that helps.

Let’s, try to follow these steps below, to add an account on Mail App:

Add an account on Mail App:

Try these steps below to add the email account
on Mail app.

1.
Type Mail App in the search bar on the desktop and click on
Add account in the Mail app Window.

2.
Check for the email account
on Choose an account Window. If it is not available, go to
other account.

3.
Add the email account
Email address and
Password in the other
account Window and check, if it works.

Hope the above information helps. Reply with necessary information and the result to help you further.

Thank you.

 

Unauthorized Emails from my account?

It is more than likely that your email account was hacked, either by a virus sniffing your password, or just simply hacked.

Either way, change your password on your email account. Unfortunately the damage by already be done. They already have your contact list and your email address associated with that contact list. There is nothing stopping them from sending out emails using their own SMTP servers to everyone on your contact list and claiming the emails are from your email address. They don't actually have to have access to your yahoo account or even any yahoo server to send emails to people that come from your address.

 

change email address for Microsoft account

Hi Keith,

To better understand the concern, we’d like to know the following information:

• Are you trying to change the email address while retaining the information you have on the Microsoft account?
• On which Microsoft platform are you trying to change your email address (Xbox account, Outlook account, Community Forum)?

We'll be waiting for your response.