Windows 10: My Microsoft ACPI-Compliant Control Method is missing from Device Manager. What do I do?

Today, I turned on my laptop, having left it on charge overnight. When I turned it on, the battery stated that it had 0% but that the charger was "plugged in". I looked through Device Manager and Microsoft ACPI-Compliant Control Method was not present, just the Microsoft AC Adapter and IntelR Battery Management Device. I scanned for hardware changes and it still didn't show up. What do I do?

:)

 

Missing microsoft acpi-compliant battery control method

Hi Francis,

Microsoft ACPI-Compliant Control Method Battery is a driver needed by Windows to communicate with your hardware. To troubleshoot the issue, follow the steps below:

• Remove the charger from your computer, then restart your device.
• After your computer restarts, plugged in your charger. Check if the driver needed automatically reinstalled and addressed the issue.

Kindly send us a screenshot of your device manager, to provide your better assistance on addressing the issue. To send a screenshot, follow the instructions provided by
Shawn 'Cmdr' Keene [MVP] on this
Forum Article.

• Go to Device Manager > Expand Batteries.
• If you can see Microsoft ACPI-Compliant Control Method Battery, double-click then screenshot the General tab.

Keep us posted with the result.

 

Two Microsoft ACPI-Compliant Control Method Battery in Device Manager

I have several Dell Latitude laptops, E4310, E7270 & E7440. Both the E4310 and E7440 list the 'Microsoft ACPI-Compliant Control Method Battery' twice in Device Manager (both working normally), uninstall them and they both reappear on a restart or a scan for new devices. Google shows this to be common, both for Dell and HP laptops.





This hasn't been a problem until now, all battery-related functions worked normally. But generating a Battery Report...

Generate Battery Usage Report in Windows 10

... now says that no batteries are installed. The Battery usage showed a blank chart, that section and the Battery Capacity History both showed a list of dates and times, but without any battery data. Everything else battery-related was still working normally.





The battery report had worked normally a year ago under 1809 (I have a saved battery report from back then). I don't know exactly when it stopped working, but now in 1909 it fails to see any battery. All other battery functions still work normally, the taskbar correctly shows the charge and time remaining (or time to full charge).

Removing both in device manager, then scanning for hardware changes would allow one battery report to be created that could see a battery, but generating any subsequent ones would say 'no battery installed' again.

I found a workaround to get the battery report working normally again - disable (not uninstall) the second ACPI battery. Battery reports now show the details of the installed battery.

It is probably relevant that both the affected machines are capable of supporting a second battery. Seems until recently the battery report was correctly reporting on battery #1, but is now by default reporting the condition of the (not present) battery #2. With the second ACPI battery disabled in Device manager, the taskbar icon no longer lists a 'battery 2: not present' as it did in the screenshot above.

https://www.dell.com/community/Latit...t/td-p/6239038

 

Microsoft ACPI Compliant Control Method: What has to do with battery?

Yes, it is one of the things to try before deciding the battery is faulty. Uninstall it in Device Manager and scan for hardware changes. Device Manager will reinstall it again. ACPI stands for 'Advanced Configuration and Power Interface'.

Advanced Configuration and Power Interface - Wikipedia