Windows 10: My microsoft Family safety app troubles

My Microsoft famly safety shows me as a single person, yet I am in a family with another person on the Microsoft account. I tried logging in on both accounts, yet on the home screen i can only see the account i am currently logged in on, not my whole family. Then, when I try to add that particular family member, it says already added in the family, and I cant add them, nor edit their profile. Any suggestions?

:)

 

New Microsoft Family Safety Preview app for Android and iOS

Source: Microsoft Family Safety: Protect Your Family - Office Insider Blog

 

Microsoft family safety not working--at all.

Hi,



Thank you for posting your query in Microsoft Community. I regret the inconveniece caused to you. Let me help you.



Before we proceed, we require more information to assist you better.

• Which web browser are you using?
• Are the settings on the Family Safety options on your computer are the same with the one on
  http://familysafety.live.com?

I suggest you to login with your parental account and check if you are able to manage the family settings.



If the issue still persist, it might appears that the Child account is not configure correctly. I suggest you to remove the Family Safety and configure it again.

How do I remove Family Safety?

Account help



Now, setup Family Safety.

Windows help and learning



After creating the child account, you can then go to the Family Safety website, login using the parent account and then manage your child's restrictions and monitoring options.



Refer the following Microsoft help article.

Filter apps and games with Microsoft Edge - Microsoft Support

Note: The steps for Windows 8/8.1 applies to Windows 10



I hope the information helps. Please keep us posted on the issue. We will be happy to assist you accordingly.



Thank you.

 

Microsoft family safety

Greetings, Devra! My name is Arif, and I will assist you today.

To disable your Microsoft account family safety please try the below steps:

- Open the Microsoft Family Safety app > tap "Manage family."

- Choose "Remove from family," > confirm removal.

- Your Family Safety settings will be disabled.

Alternatively, you can do this through your Microsoft account:

- Visit account.microsoft.com/family > sign in.

- Select "Manage my family."

- Click your name and choose "Leave family group."

- Confirm your departure.

Warm Regards,

Arif