Windows 10: My Microsoft fingerprint scanner is not working

My Lenovo ThinkPad has a fingerprint scanner where I wanted to set up my Microsoft fingerprint scanner hello setup. But it scans pretty well until the last step. It says that my device is having trouble recognising me and to please try again. I tried numerous times until I got hand cramps, but it doesn't work still. Help please...

:)

 

Fingerprint Scanner Not Working

Hello Gary,



Thank you for posting on Microsoft Community.

To resolve this issue try the following steps:

• 
  Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).
  
• 
  Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?
  

This issue might occur due to driver incompatibility since upgrading to Windows 10.



If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.

• 
  Right click on the driver, and click on Properties.
  
• 
  Go to the Compatibility tab.
  
• 
  Check the box for Run this program in compatibility mode for:
  
• 
  Select Windows 7 in the list of Operating systems.
  
• 
  Click OK.
  
• 
  Double-click the driver file to install the driver and follow the onscreen instructions.
  
• 
  Reboot your computer.
  

Hope the above steps help.



Thank you.

 

Fingerprint Scanner for x64... Help!!!

I have tried Microsoft's fingerprint scanner and one by APC (had them at work), neither manufacturer openly supports x64.

There are no drivers for those. Looked everywhere.

I was just asking if anyone knew of a model that does dox64, laptop scanners don't count as this is for a desktop.

I'm just product searching.

 

Fingerprint scanner

I updated windows, now my fingerprint scanner doesn't work. I tried everything help suggested. The fingerprint scanner just doesn't do anything anymore.