Windows 10: My Microsoft password cannot be recognized when I reset or recover my computer system on...

My laptop had some problems causing it to not start normally recently. I am attempting to fix it using the troubleshooting options on the boot screen. However, whether I choose 'Reset this PC Keep my files', 'System Restore', or 'Startup Repair', all of them prompt me for my Microsoft password after choosing my account to continue. After I enter the password, it always says 'The password is incorrect, try again' see attached screenshot. I checked it repeatedly and also used it to log in to my Microsoft account from another device, confirming its correctness. I have also attempted password

:)

 

How to reset Windwos 8 Password?

Change or reset your Windows password - Microsoft Support

• If you've forgotten your Windows password, there are several ways to retrieve or reset it:
  • If your PC is on a domain, your system administrator must reset your password.
  • If you're using a Microsoft account, you can reset your password online. ...
  • If you're using a local account, use your password hint as a reminder.

 

How to Reset & Recover Microsoft Account

This Forum article walks you through the account password reset, account recovery process, and offers tips and tricks to help get you into your account as quickly as possible.

A Microsoft
account (formerly knowns as Windows Live ID) is what you use to sign in to
Microsoft services such as outlook.com (or Hotmail), Office, OneDrive, Skype, Xbox, Windows, and more. It makes your experiences on devices and services more personal and relevant
to you.

Watch the Instructional Video on the step by step password reset & recovery

https://www.microsoft.com/en-us/videoplayer/embed/RE1ZRwx





Password Reset

If you forgot the password you use to sign in to services like Outlook.com, Skype, OneDrive, and Xbox Live you might need to reset it. First, check to make sure that Caps Lock isn't on, because passwords are case-sensitive. If you're
sure you're using the right password but still can't sign in, you may need to reset your Microsoft Account password

To reset your password:

1. Go to the Reset your password page -
   https://aka.ms/MSAPWreset
2. The short video provides step by step guide on how to reset your Microsoft Account Password
3. To learn more on how you can protect your Microsoft Account, visit
   https://aka.ms/ProtectMSA

Account Recovery

If resetting your Microsoft Account password does not work, you may still recover your account by answering the Recovery Form.
The account recovery form is meant to be the last option to get you back into your account. the recovery form gives you a chance to prove that you own your account.

Fill out Recovery Form

1. Go to https://account.live.com/acsr
2. Enter a working email address that we can use to contact you about your account recovery
3. The short video provides step by step guide on how to recover your Microsoft Account through ACSR
4. To lean more on Recovering Microsoft Account, please visit
   https://aka.ms/MSArecovery

Note:

The account recovery form works by asking questions about your account that only you could answer. Then, we review your answers and respond within 24 hours with either instructions to get back in to your account or a denial. Keep
these tips in mind to help you succeed:

• Use a computer we’ll recognize. If possible, fill out the form on a computer that you’ve used to sign in to your account before.
  
• Answer as many questions as possible. Not all the questions will apply to you, and that's ok. Don't worry if you don't have an answer. But it's better to guess and be close than to leave a question blank.
  
• Give us a working email to contact you. We won't use this email address for spam, only to give you the results of your recovery request. You can even use a friend's account, or create a free temporary email.
  
• If you have two-step verification turned on for your account, the recovery form won’t work. When you turn on two-step verification, we promise not to let anyone sign in without two forms of identification, no matter how much information
  they know about your account. Visit this page to learn more about two step verification

 

Unable to reset Microsoft Password

Hi,



Thank you for posting your concern on Microsoft Community Forums.



I understand how difficult it is when you are not able to reset your Microsoft Account Password as expected. To get clarity of this issue and assist you with appropriate troubleshooting steps, kindly reply with the answers to the
questions below.

1. Are you trying to reset the password to your computer or your email?
2. Do you currently have access to your Microsoft Account, when you try to login using a browser?

If you have trouble resetting the Microsoft Account password, and you are unable to sign in to your account, then you can Recover your Microsoft Account, follow this article on

Recover your Microsoft account by submitting an Account Recovery form. You will also be able to find the link to
live Chat support for issues concerning Microsoft Account at the bottom of the page.



If you are unable to access your Windows Local Account password, then you can check resetting your Windows 10 local account password, follow this article on

Reset your Windows 10 local account password, check if that helps.



Please help us with the screenshot of the page in the application, where you are seeing the wrong information. Follow the steps mentioned in the

screenshot posted by Shawn ‘Cmdr’ Keene on Oct 2, 2015 to post the screenshot. I suggest you to
not to add any personally identifiable information(PII), when you send the screenshot.



We await your response.





Regards,