Windows 10: My microsoft safty scanner is finding viruses but is not removing them

My microsoft safety scanner is finding viruses but is not removing them after scanning , it says go to the forum or ask a question, so when I scan again it finds the viruses again, what do i do? I have a windows 10 pc, the day before my computer frooze and the desktop icons were not working when I tried to click on them. After restarting all is now working , but microsoft safety scanner is not removing the viruses after it finds them.

:)

 

Unable to remove Viruses

Hi Tony,

I appreciate for performing the steps to fix the issue.

I will certainly help you with the issue you are experiencing.

This issue might occur due to downloading games from a website without any safety precautions on your PC.

Please follow below mentioned issue to resolve the issue:

Method 1:

I would suggest you to run Microsoft Safety Scanner on your PC to scan and fix the viruses on your PC.

Please refer below link to run the Microsoft Safety Scanner.

https://www.microsoft.com/security/scanner/en-us/default.aspx

The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software.

Note: All your files that are corrupted or virus attached will be deleted while you run Microsoft Safety Scanner.

Method 2:

Step 1: Install Windows Updates and run a full System Scan using
Windows Defender.

To install Windows Update,

Navigate to “Start->Settings->Updates and Security->Windows update->check for updates->Install updates”.

Or

• 
  Press “Windows key + R” and type
  “control update” and press ok.
  
• 
  Click on check for updates option and click on
  Install updates.
  

To run Windows Defender,

• 
  Navigate to “Start->Settings-> Updates and Security->Windows Defender->open Windows Defender”.
  
• 
  Select the option “full” under
  “scan option” and click on “scan now”.
  

Note: time taken to scan your full system depends on the size of the file you have on your PC.

Step 2: Uninstall unknown programs.

I would suggest you to check, if any unknown programs are installed on your PC.

• 
  Press “Windows key + X” from your keyboard and click on
  “Control panel”.
  
• 
  Change to “Large Icon” under “View by” (you will see at right top corner of the windows).
  
• 
  Click on “Programs and Features” option.
  
• 
  Select and right click on the unknown programs (if installed) and click on
  uninstall/remove.
  

I would like to inform that usually Appdata folder will be hidden, please refer to below link to
unhide files and folders on Windows 10.

Please follow below mentioned steps to unhide files and folder.

• 
  Press “Windows key + E” from your keyboard.
  
• 
  Go to the tab View->check “Hidden” option.
  

Please get back to us with the updated issue for further assistance.

Thank you.

 

Safty scanner problem with microsoft 10 home

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues with Microsoft Safety Scanner on your PC. For further clarity on the issue, please respond to the questions below.

1. Are you facing issues while performing a scan through Safety Scanner?
   
2. Which build version of Windows 10 are you using currently?
   
3. When do you receive this error?
   

Refer the article Which version of Windows operating system am I running?



Meanwhile, I would suggest you to refer the article
How to troubleshoot an error when you run the Microsoft Safety Scanner and see if that helps.



In addition, please share the screenshot of the error when you run Safety Scanner. Refer the article

How to include a screenshot in your post



Please get back to us with the detailed information to assist you further.

We await your response.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Need help/suggestions to remove this virus. Microsoft Safety Scanner was suggested and tried but it could not remove one

*Original Title: Zeus b2957e virus

Need help/suggestions to remove this virus. Microsoft Safety Scanner was suggested and tried but it could not remove one

which of course is this Zeus b2957e since it is still there. I am a novice compared to most/all of you so I am up for any help/suggestions.

The malware listed on Microsoft Safety Scanner it could not remove= Exploit:Java/Obfuscator.W

[Moved from Windows]