Windows 10: My Microsoft Surface 3 is running slow.

My device is a Microsoft Surface Pro 3 with an i5 Intel processor and 128GB "C" drive and 64GB microsd card as "F" drive. RAM is 4GB.


I use to upload photos and videos to onedrive and/or Google Drive simultaneously while doing word, excel, powerpoint, e mail and browsing. I work about 8 hours a day and upload photos and videos 24 hours.


I find that of late, my Surface Pro 3 is running slow. Which means, working with Microsoft Office apps is slow; slow to save/load files, input to excel or words by keyboard is slow, browsing is slow to load webpage..... in short everthing slow. But when I am NOT uploading photos and just doing the rest, it performs faster or as normal. I upload photos and videos stored in my WD External Powered Hard Drive 3TB. I am currenly uploading 3 TB of data to cloud. My internet connection has been the same for the last 2 years; 50mbps download and 25mbps upload fibre connection.


1 Is the processor going to crash and become faulty?


2 Is the RAM to small and if so how to increase RAM?


3 Will adding an external SSD drive from Seagate or WD help speed things up?


4 Bottom line is how do I speed things up?



Please advise.


Thank you.

:)

 

Surface Pro 3

Hi ChrisWaters3,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. Does the battery drain out, if the tablet is not connected to peripherals?
   
   
2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)
   

I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
However, I suggest you to follow the troubleshooting steps mentioned below:

Method 1: Check the drivers.

Step1: Battery driver

1. Press Windows andR
   key together on your Keyboard.
2. Type devmgmt.msc and hit enter.
   
3. Click on view on top > Select Show hidden devices.
   
4. Expand the Batteries option from the list.
   
5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
   Properties.
6. Click on Driver tab > check if you have the option to
   Roll Back Driver.
7. If yes, Roll back the driver or uninstall it and restart the computer.
   

Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

Step 2: Keyboard driver.

1. In the Device manager, go to ‘Other devices’, you will find
   Unknown devices.
   
2. Double tap on the unknown device > click on
   Driver tab> click on update driver.
   
3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
   
4. Select keyboard, then click ‘Next’.
   
5. Select HID Keyboard device and click finish.
   

Method 2: Run the toolkit.


Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

I would suggest you to run the toolkit provided by Microsoft on
Fix common Surface
problems using the Surface Diagnostic Toolkit

If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
Surface Pro 3 Battery
FAQ for the Surface Pro Embedded Controller Firmware update.


Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

SURFACE 3 camera and sound not working

Hi Michael,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you are facing issues with accessing sound and camera on Surface 3 device, do let us know the following to assist you better:

• Have you made any changes to the operating system prior to this issue?
• What exactly happens when you try to access camera and sound on your device?

This issue might have occurred due to corrupted/ missing drivers, I suggest you to try the below and check if it helps.

Step 1: Run the Hardware and Devices troubleshooter
and check.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

1. Press
Windows key from the keyboard, type Troubleshooting
and select it.

2. Click on
view all option on the upper left corner of Troubleshooting window.

3. Select the
Hardware and Device options from the list.

4. Click
Next to run the Hardware and Device Troubleshooter.

Step 2: I suggest you to install all the pending updates after upgrade to Windows 10.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.
  

Also, visit the computer manufacturer’s website and install the drivers being found and check if it helps.

For further assistance, I suggest you to refer to the below Microsoft article and check if it helps.

Browse topics for Surface 3

Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.

 

Surface 3 running Microsoft 10 Wifi won't enable

Hello Greg,

Appreciate your attempt in troubleshooting the issue.

• Is the Wi-Fi Network name is seen list of Wi-Fi available devices?
• Are you seeing any exclamation mark on the Wi-Fi network if it’s visible?

Before we further troubleshoot the issue try the following steps on your surface.

On your Surface, can you try the following:

1. Click/tap on the Wi-Fi icon

2. Right click your Wi-Fi connection

3. Click/tap on Forget Network

4. Restart your Surface.

If the issue still persists follow the below suggestion and check if it helps.

Run Network Adapter troubleshooter

• Type troubleshooting in the search box on taskbar.
• Click/Tap troubleshooting in the search results.
• Click/Tap "View all" and then click
  "Network Adapter".
• Click/Tap "Next" and follow on-screen instructions.

Refer to the below article which will help you to troubleshoot the Wi-Fi connection issue.

Can’t connect to a wireless network

Official Home of Microsoft Surface Computers, Laptops, PCs, 2-in-1’s & Devices – Microsoft Surface

Please do let us know if you need further assistance, we’ll be glad to assist you.