Windows 10: My Microsoft wireless keyboard and mouse 800 set isn't working

Hi, i have been using this wireless mouse and keyboard for a long time and it was working perfectly now it seems it is working but not responding correctly . How can i troubleshoot the problem if it is from a software malfunction or a hardware malfunction?Product details:Microsoft Wireless Keyboard 800Microsoft Wireless Mouse 1000

:)

 

Microsoft wireless Keyboard 800 ,not working (Steady red light.)

Try to click this
link and follow the troubleshooting steps that you have not yet tried to resolve this issue.

If the troubleshooting steps won't work, click this
link to download our Microsoft Keyboard 800 limited warranty information.

Let us know if you have questions.

 

microsoft wireless keyboard 800

1. Download the latest drivers and install them first

Wireless keyboard 800 Driver -
https://www.microsoft.com/accessories/en-us/d/w...

Wireless mouse 1000 Driver -
https://www.microsoft.com/accessories/en-us/d/w...

2. If above doesn't work - You should refer to this MS Help for troubleshooting

Troubleshoot response failures in wireless keyboard or mouse

https://support.microsoft.com/en-us/help/838398...

Do let me know if you have any more question or require further help. If above didn't work, I will supply more troubleshooting steps to solve this problem.

 

Microsoft Wireless 800 Desktop: Will Not Wake PC?


My new Dell Inspiron 5000 Series is used with a Microsoft Wireless 800 Desktop. This comprises a Wireless Keyboard 800 and Wireless Mouse 1000. I have installed Microsoft Mouse & Keyboard Center(MouseKeyboardCenter_64bit_ENG_2.7.133).

I can't find any Power Options tabs in which to enable one of these devices to wake the computer from sleep. The PC normally sits (almost) closed in a drawer, so it's a bit awkward to use the power button. I use an external monitor.