Windows 10: my monitors keep going black, help!

Hi, I've been having this issue for around a week kinda out of the blue and I feel like ive tried everything to try and fix it. If anyone has any insight I would appreciate some help.I keep having the issue of my monitors losing input, just going black, while in games as well as on the desktop and login screen!, i dont lose audio but cannot use the keyboard or mouse. Sometimes my pc ends up restarting itself, others i have had to restart it myself as it was just sitting there for 5ish minutes doing nothing. i am not however getting any blue screens.I have tried:reinstalling graphics drivers

:)

 

Monitors go black!!!!!!

Hi Matt,

· Have you made any changes to your computer prior to this issue?

I suggest you to check if there is any failed or pending Windows updates, refer to the below steps and check if it helps.

1. Go to ‘Settings’ and click on ‘Update and Security’.

2. Under ‘Windows Update’ click on ‘Advanced Option’.

3. Click on ‘View your update history’.

4. Check whether any updates are failed, if any try to install the updates and check.

I suggest you to perform system restore as below and check if it helps.

Follow the steps below to perform a System restore to gain back access to all your documents, pictures, mails, etc.

Steps:-

• Press “Windows key + R” Keys to open Run window.
• On run command type “rstrui.exe” (without double code) and press
  OK.
• Select the restore point and follow the onscreen instruction.

System Restore Disclaimer: When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed.

To contact Microsoft refer to the below link.

https://support.microsoft.com/en-us/contactus/

Please get back to us with an update on this issue, we will be happy to help.

Thank you

 

Monitors go black!!!!!!

Hi,

I can understand that must make you feel upset and we will work toward fixing this situation for you.

I suggest you to try the troubleshooting steps suggested by Sharath Srinivasa in the link below and check again.

Click Here

Let us know the result.

 

Trouble with 2 monitors

Hi Tim,

Thank you for posting your query in Microsoft Community.

I suggest you to change the settings to Extended Monitor and check if it helps.

Please follow below steps:

• Right Click any ware of the Desktop, and launch Personalization.
• Go to dual monitor settings under personalization, and change it Extended Monitor.

Please get back to us for future support, we’ll be glad to assist you further.



Thank you.