Windows 10: My mother died 5 years ago and she was the adult in the family safety plan. I tried...

*** Email address is removed for privacy *** is my Microsoft account. Please help me fix this issue.

:)

 

Are there Family Member, Adult? And other related questions about accepting Members in Microsoft Account.

Hi,

Thank you for posting in Microsoft Account.

I understand that you wanted to add your Mother as an Adult to the Family Safety Group. We need to investigate this to find the best possible solution to this issue. Let's work on this together.

To better understand the situation, we would like to ask some questions, such as:

• Are you listed as the Family Organizer of this Family Group?
  
• Kindly send us a screenshot or screen recording of the whole process to properly replicate the situation
  

Based on your description, you are being logged out automatically on your own Microsoft account since you initiated in logging in your Mothers Microsoft account, which is normal since you can only use one Microsoft account per browser.

If you are the organizer of this Family Group, you can list your Mothers account as Child temporarily then change the account type to Adult manually after. You can follow the steps below to change it manually:

To change a child account to an adult account in your family group, you’ll need to follow these steps:

1. Sign in to your account at family.microsoft.com.
   
2. Find the child account that you want to change.
   
3. Click on “Manage”.
   
4. Click on “Change settings”.
   
5. Under “Account type”, select “Adult”.
   
6. Click on “Save”.
   

If you’re not the organizer of the family group, you’ll need to ask the organizer to make the change for you.

Sincerely,

Leonardo_Y

 

Changing Adult Account to Child Account

Hi Peter,

To rectify your issue in converting an account from child/teen to an adult, we suggest that you try these steps and see if it helps.

• Press Windows key + I to open Settings.
• Click Accounts.
• Click Family and other users on the left pane.
• Select the adult account and click Change account type.

In addition you may also check this
Forum article to know more details about Family Safety: Frequently Asked Questions.

Let us know how that turned out for you.