Windows 10: My mother in law cannot reset her password

Discus and support My mother in law cannot reset her password in AntiVirus, Firewalls and System Security to solve the problem; She listed her land line as the contact telephone for password resets and the only option is to send a text which her land line cannot receive. She... Discussion in 'AntiVirus, Firewalls and System Security' started by BethanyCrease, Nov 21, 2020.

  1. BETHANYCREASE
    BethanyCrease Win User

    My mother in law cannot reset her password


    She listed her land line as the contact telephone for password resets and the only option is to send a text which her land line cannot receive. She also never uses her outlook email, so we are not able to confirm the last emails she sent because as far as she is aware she's never sent an email from that account.

    :)
     
    BethanyCrease, Nov 21, 2020
    #1
  2. P4-630
    P4-630 Win User

    How to reset Windwos 8 Password?

    http://windows.microsoft.com/en-us/windows/what-do-forget-windows-password#1TC=windows-8

    • If you've forgotten your Windows password, there are several ways to retrieve or reset it:
      • If your PC is on a domain, your system administrator must reset your password.
      • If you're using a Microsoft account, you can reset your password online. ...
      • If you're using a local account, use your password hint as a reminder.
     
    P4-630, Nov 21, 2020
    #2
  3. GRAHAM BORLAND
    Graham Borland Win User
    Mother-in-law fell for a "Windows support" scam. Can I save her laptop?

    My mother-in-law fell for a Windows scam. Apparently a window popped up telling her that her computer had a virus, and she should call this number where they would clean it up for her. To cut a long story short, she gave them her credit card number and enabled remote access.

    Credit cards have now been cancelled and we're going to (on another computer) change mother-in-law's password for every web service.

    The laptop is now shut down and in my physical possession. I do not want to boot it up: they could have installed anything (trojans, keyloggers), which even Avast may not be able to defend against, right?

    My plan is to remove the hard drive, mount it on another machine, and copy off any important files.

    After that, what's the safest way of resurrecting it? Can I reinstall Windows on the drive without first booting it up? Or is it safe to boot up for the sole purpose of initiating a factory reset?

    What other steps should I be considering?
     
    Graham Borland, Nov 21, 2020
    #3
  4. MLEE49
    mlee49 Win User

    My mother in law cannot reset her password

    mlee49, Nov 21, 2020
    #4
Thema:

My mother in law cannot reset her password

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