Windows 10: My mouse and keyboard disconnect when putting load on the CPU/GPU

As the title says, they keep disconnecting repeatedly. The issue happens whenever I stress test used Unigine Heaven and play games such as Warzone, CSGO, Dead By Daylight and PC Building Simulator. All of them I run at 1080p@144fps and high settingsI used MSI Afterburner and GPU-Z to monitor any abnormalities, but I didn’t find any. I tried using a different keyboard and a wireless mouse, but the same problem occurred.Here’s what I tried so far:Updating drivers, removing drivers and uninstalling driversMake sure any power saving settings that would have a affect are off including “Allow the

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after putting my desktop to sleep the mouse and keyboard are no longer active

Hi Cal,

Outdated drivers may be one of the possible causes why your mouse and keyboard is not working after putting your desktop from sleep. To assist you better, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Have you tried updating your drivers?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you check for the latest update for the drivers.

Keep us posted if you need additional help.

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.