Windows 10: My mouse cursor wont move at all. i keep getting "5050 not supported" and "Device is...

Discus and support My mouse cursor wont move at all. i keep getting "5050 not supported" and "Device is... in Windows 10 Gaming to solve the problem; Good evening all, To start off I have a T-Dagger Captain 8000dpi gaming mouse. I've had it for close to 6 months now and its worked 100% of the time... Discussion in 'Windows 10 Gaming' started by Bro_jangles, Nov 7, 2022.

  1. BRO_JANGLES
    Bro_jangles Win User

    My mouse cursor wont move at all. i keep getting "5050 not supported" and "Device is...


    Good evening all, To start off I have a T-Dagger Captain 8000dpi gaming mouse. I've had it for close to 6 months now and its worked 100% of the time without any complaints, until yesterday. I launched the software so I could change the RGB lighting. When i initially launched the software, my screen froze for a few seconds and my cursor was stuck in place. before I continue it would be necessary to mention that my mouse has 2 profiles which can be changed with a click of a button. this button is located Underneath the Mouse to the right of the sensor labeled "Working mode button" this set the m

    :)
     
    Bro_jangles, Nov 7, 2022
    #1
  2. MIGUELCHIAPPORI
    MiguelChiappori Win User

    Microsoft Keyboard and Mouse 5050 - No supported device

    Hello

    How are you, You could indicate which update of windows 10 you have, maybe there could be some failure with the drivers or an error in the devices

    to resolve this concern, use the System File Checker tool to repair damaged Windows files.To do this, follow the steps below:

    Open an elevated command prompt.

    Run the sfc /scannow command.

    Install the Wireless Comfort Desktop 5050 (microsoft.com/accessories/en-us/d/wireless-comfort-desktop-5050)

    For more information about this tool, (https://support.microsoft.com/en-us/help/929833...)

    Best Regards

    Miguel C.

    Time zone: UTC + 05: 30

    Availability schedule (UTC): 08:00 AM - 1:00 AM
     
    MiguelChiappori, Nov 7, 2022
    #2
  3. BOOMS
    Booms Win User
    Microsoft 5050 Wireless Keyboard & Mouse Not Detected

    Hi,
    Wireless Mouse and Keyboard 5050 not being detected. Can't re-install drivers as it says they are already on the system, but can't uninstall them either as they are not in my list of programs.
    They are working...but I would like to be able to access the Mouse and Keyboard Centre program.
    Also get an error saying it can't find MKCHelper.exe.
    Anyone have any ideas, please?
     
    Booms, Nov 7, 2022
    #3
  4. TENFORO
    Tenforo Active Member

    My mouse cursor wont move at all. i keep getting "5050 not supported" and "Device is...

    mouse with the 5050 keyboard

    Hi,

    Welcome to Microsoft Community. I apologize for the inconvenience.

    - When you say "click of the mouse with this keyboard", what are you referring to?

    I suggest you to refer the below link and check.

    Computer Mouse, Keyboard, Headsets, Webcams & More | Microsoft Accessories

    Please revert with more information and we will be happy to help you.
     
    Tenforo, Nov 7, 2022
    #4
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My mouse cursor wont move at all. i keep getting "5050 not supported" and "Device is...

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