Windows 10: My new built pc keeps crashing when i play any high graphics game

My new built pc keeps crashing when i play any high graphics game like fifa or control. when i play games like valorant its fine. Sometimes it crashes on overwatch aswell. i would be playing the game and the game just crashes or sometimes the pc just shuts down and reboots. I checked the event logger and there a lot of warnings saying DCOM and a few errors and everytime it crashes there is a crtitical which says: My system specs: I have tried running memory diagnostic tool, it says they found an error but gets stuck at 21% for many hours so i had to restart it. dskchk came out fine. When i tri

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Pc keeps crashing while playing games

Hi,

Having incomplete Windows update is one of the possible reasons why your pc games keeps crashing when playing after you reinstalled the Windows 10. To help you resolve this concern, we suggest that you follow the steps below:

Step 1: Run the troubleshooter for Windows apps. This can help remove problems with an app from Microsoft Store. To do this, you may click the link below:

Click here

Step 2: Download all the critical updates for Windows 10. Kindly refer to the link below and follow the step provided on the link.

Windows 10 Update Assistant

Kindly update us with the results, so that we can assist you further.

 

Game crashing.

Hi Nini,

The error message that you received when you played the game means that the graphics card driver needs an update. To resolve your concern, we suggest that you update the graphics card driver by following the steps below:

• Select the Start button, type Device Manager, and select it from the list of results.
• Expand one of the categories to find the name of your display adapter, then right-click (or tap and hold) it, and select Update Driver. For graphics cards, expand the Display adapters category, right-click your graphics
  card and select Update Driver.
• Select Search automatically for updated driver software.
• If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.

If these steps don't work, try reinstalling the driver:

• Open the Device Manager.
• Right-click (or tap and hold) the name of the display adapter.
• Select Uninstall.
• Restart your PC and Windows will attempt to reinstall the driver.

You may also run the game in compatibility mode to make it work on your Windows 10 PC by following the steps below:

• Go to the game folder and right click on the setup file.
  
• Click on Properties and go to the Compatibility tab.
  
• Under the Compatibility mode, check Run this program in compatibility mode for: and select the operating system where the game is compatible.
  
• Let the drivers install and launch the game again

Keep us updated with the results after performing the suggested solutions above.  

If you think this was useful, do not hesitate to "mark it as an answer" to help those who are facing the same problem.

 

Not able to play games, keeps saying that it is incompatible and it doesn't load the game anymore.

Hi,

Thank you for posting in Microsoft Community.

I understand that the Games are not playing in Windows. We will help you.

This issue might have caused due to the outdated drivers of the Graphics display card.

Let's try the below steps and check if it helps to resolve the issue.

I suggest you to update graphics drivers
and check if it helps.

• 
  Press Windows key + X and select
  Device Manager.
  
  
  
• 
  Search for Display Adapters and expand it.
  
• 
  Right click on the graphics driver
  and select Update driver software.
  

Refer:
How to update the graphics card drivers


If that doesn't help uninstall and reinstall latest graphic driver from manufacturer's website.

If the above steps do not work, then I suggest you to
contact the manufacturer of the game. They would assist you better with the issue.

Keep us informed if the issue is resolved. We are glad to help you further.