Windows 10: My new headphones can't be connected on my laptop

I've got new philips tah8506 headphones and my computer is a Samsung Galaxy 2 pro 360. Every driver is updated and my laptop can connect to my old headphones but not my new philips ones.It can find the headphones, but the headphones doesn't show up as headphones but as something else. Thus, it can't connect but I get an error message. Anything I can do?

:)

 

Unable To Connect Boase Headphones To ASUS Laptop.

Hi Chris,



Thank you for writing to Microsoft Community Forums.



In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. What is the model number of the Bose headphone?
   
2. How are you trying to connect the headphones to the laptop?
   
3. What is the model number of your ASUS laptop?
   
4. Are you using a wired or a wireless Bose headphone?
   

I suggest you to follow the steps mentioned in Connecting To A Computer
and try connecting your headphones to the laptop.



If you are still facing issues connecting the headphones to the laptop, I suggest you to elaborate on the issue, so that we can understand the concern and reply to us to help you further.

 

Headphone not working when connected to laptop

Hi Maxwell,

Thank you for posting on Microsoft Community.

We understand that your headphone isn’t working when connected to your laptop . We will be glad to help you with this.

To assist you better, do let us know if your speaker works fine when you unplug the headphone.

Sometimes this issue could occur when you don’t set your headphone/speaker to default.

Please follow the steps below to set your headphone as the default device for audio.

1. Right click on the speaker icon on the notification area (right bottom corner of your screen).

2. Click on “playback”

3. Check if the headphone is listed there, if so, right click
on it and choose enable.

4. Highlight the headphone and click on "Set as Default".

Once you are done with the steps, repeat step 1 and select volume mixer. Please make sure that all the volumes are turned up to the highest and check if it works.

If this doesn’t help, we suggest you to
refer to this link for steps on how to update audio drivers.

Do get back to us with the result and we will be glad to help if you need further assistance.

 

Headphone Connection

Hello,

Thank you for your interest in Windows 10!

I understand that the headphones are not working when you connect then through the jack on your Windows 10 operating system. I will certainly help you with the query. I would appreciate if you could help us with more information

• 
  Have you checked plugging the headphone to a different jack on the same computer?
  
• 
  Have you checked if any other sound device work fine when plugged to the problematic jack?
  

This issue might be occurring due to incompatible drivers or broken jack. There might be a possibility that the headphone is not compatible with windows 10 operating system. Hence I would suggest you to follow the below mentioned
steps and check if that helps.

Method 1:
Hardware and devices troubleshooter

The built-in hardware and devices troubleshooter can automatically detect and fix most of the incorrect settings and errors that could cause issues with hardware. I would suggest you to run this troubleshooter to check if there is any issue with
the display adapter. Refer top these steps:

• Open Control Panel
• Click on Troubleshooting and select the view all option on the left pane.
• Click on Hardware and devices troubleshooter and follow the prompts.

Try method 2, if the issue persist

Method 2: If the Hardware and Devices troubleshooter do not fix
the issue then I would suggest you to uninstall the drivers and reboot the computer to get the updated drivers installed for the headphone. Please follow below mentioned steps:

• Open Control Panel
• Click on Device Manager and select the audio input and output drivers
• Right click on driver that appears after plugging the headphone and click on uninstall
• After uninstalling, unplug the headphone and restart the computer
• Plugging the headphone again and the computer will detect the updates drivers automatically.
  

Now check if the headphones work on the computer or not.

Hope this information is helpful. Please write back to us if you need any further assistance, we'll be glad to assist you.