Windows 10: my new HP Envy stops printing to my brother printer. it won't use the. . updated drivers...

my new HP Envy stops printing to my brother printer. it won't use the updated drivers necessary. why?

:)

 

Unable to print using HP Envy 5055 printer

Hi Franco,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to print using HP Envy 5055 printer. I’ll certainly help you with this issue.



However, please let us know:

• Are you facing this issue only while printing Excel documents?
  
• Do you receive any error code/message?
  
• Were you able to print documents earlier?
  

Meanwhile, I would suggest you to try running
HP Print and Scan Doctor on your computer this will diagnose the issues with Printing.



You may also want to try reinstalling the drivers from HP website:
https://support.hp.com/us-en/drivers/selfservice/hp-envy-5000-all-in-one-printer-series/14095644/model/14095768. Try installing the recommended drivers and check.



For additional information, see
HP Windows 10 Support Center - Printing and

Fix printer connection and printing problems in Windows 10.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Unable to print using my HP ENVY 4500 printer

I am unable to print from my computer and I use W (10).
I use an HP ENVY 4500 printer and use a network setup by the HP Printer.
Everything was working fine for several months until yesterday.
First it wouldn't scan. Next it wouldn't print from my computer. Today the scanner works fine but I cannot print. I use an HP Envy 4500 series (NET) as scanner.
The computer was printing to an "HP ENVY 4500 series (NETWORK)" which it has always done.

Three things:

1. When I go to "Devices and Printers" it says that " this a web services printer".
At "See What's Printing it
says under "Status," "Error - Printing."

2. Also, under the column "Port" it says "Status FOXIT_PDF:
I have no idea what "FOXIT_PDF:" is.

3. Lastly at "Device Manager, it says "This device is working properly."
FYI It says, at " Location" on HP65DE1D (HP ENVY 4500}.

For the record, I had changed some settings on the computer before this thing happened.
I have no idea what I changed. I'm guessing that I may have changed some setting that may have caused my problem.

I'll work on what you suggest.

Many thanks.

Jim Nolan

Original subject: My my computer print.

***Subject edited for clarity by the moderator.***

 

Windows 10 Home Won't Print to Remote Printer


I have three computers.
Machine 1: Windows 10 pro, has the USB Brother HL-5040 printer
Machine 2: Windows 10 pro, prints OK to the remote printer.
Machine 3: Windows 10 home, Used to print, but not anymore (THIS IS THE PROBLEM).
I’ve tried everything that I can think of, and would appreciate any suggestions.
I did these steps on Machine 3 that did not work.

1. Remove the printer device.
2. Add a Printer
3. The printer that I want isn’t listed
4. Select a shared printer by name
5. Browse
6. Select the displayed Machine 1.
7. Select the displayed Printer.
8. Next
9. Failure “Connect to Printer”.
10. Add a printer using a TCP/IP address or Hostname
11. Next
12. Set Hostname to Machine 2, and set port name.
13. Detecting TCP/IP Port
14. Additional Port information required.
15. Device Type – Standard, Brother Port Server
16. Next
17. Detecting the Driver Model
18. Install The Print Driver
19. Select Brother and Brother HL-5040
20. Next
21. Replace the Current Driver
22. Printer Name (setting it to HL-5040)
23. Next
24. Do not share this printer
25. Next
26. You’ve successfully added “HL-5040”
27. Finish

Printing on Machine 3 puts the document in the print queue, which reports error printing.
Printing from Machine 2 to the printer on Machine 1 works perfectly.
All three machines are in the same HomeGroup. Machine 3 can access the shared files from Machine 1.