Windows 10: my new laptop keeps restarting

i just bought a new hp laptop and it keeps restarting. it had trouble right off the bat when doing the initial setup. it crashed a bunnh then finally worked but it keeps saying theres been a problem and restarting.

:)

 

My Laptop keeps restarting

Hi Charles,

Corruption within the system files is one of the possible reason why your laptop suddenly restarts. For us to provide an accurate solution, we would need you to answer the following questions:

• Which build, version and edition of Windows 10 is installed on your computer?
• What is the make and model of your laptop?
• What changes were made to the device before this issue happened?
• Have you encountered any error messages when the computer restarts?

For initial troubleshooting, we suggest following the steps provided by
Niranjan Manjhi in this thread.

We'll be waiting for your reply.

 

Laptop keep restarting

Hi Elias,

Thank you for the update.

Since the laptop crashes before you can perform any troubleshooting step, I would suggest you to contact the laptop manufacturer in this regard.

Please revert if you face any issues with Windows in future.

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.