Windows 10: My new Windows 11 laptop can't ping the wifi gateway, but can ping google.com, why?

I was trying to sync the VirtualBox VM on the new laptop with my desktop VM, but found they can't talk even though they are on the same wifi. Then when I tried a ping from the laptop Windows command prompt to the wifi gateway, it can't ping it, but if I ping to external sites, no problem. So how to fix this issue? I have another laptop running Windows 10, with no such issue.

:)

 

High Ping To Default Gateway

Hello everyone,

For some reason after I upgraded my Windows to the anniversary update. I've been having high ping issues on my laptop to the default gateway.

It will ping low like 1-5ms then on random hops it will go well over 500+ms.

I've looked all over the net for a fix and have not been able to solve yet.

I've tried resetting the router to default settings, different channels, etc. Tried moving the router but that's not the issue, because it will do it right beside the router. There are no other close wifi spot most are far away barely even picking them up. I have done a fresh install of Windows 10 and checked for malware also.

I also have the latest driver updates as well.

Any help would be greatly appreciated. Thanks!

**SIDE NOTE: I tested the laptop on an Ethernet connection, the ping is much better, most under 5ms. However I did about 10 tests on 2 of them I had a couple hops ping around 43ms. Not as high as when on the WiFi but it shouldn't do that from what I understand. I also tried on my other laptop on the Ethernet, no problems at all..**

 

High Ping when i Turn on the wifi of my laptop

Can you please provide more information?

• What make/model of router do you have?
• Is it on the latest firmware?
• If you don't know how to do something with your router, please refer to the user's manual or provide us more information about it so we can assist you better.

• What make/model of laptops do you have?
• Is the laptop that causes the high latency of the wireless connection much older than the other devices?
• Have you scanned the device for malware to make sure it isn't causing any kind of attack inside or outside of your network? (I recommend MalwareBytes AntiMalware Free from Ninite.com)

• What are you pinging when you're monitoring this issue? Google? Your gateway/router?

High latency in a wireless envirnoment like this one I would assume it is either something overloading from a malicious attack, an old device using a narrower bandwidth causing the router to have to change its channel scopes and having issues doing so (firmware bug), or the router being overloaded trying to manage all the requests over wireless (cheaper home-grade routers can fall flat on their face if too many devices connect to their wireless network(s))...there are other things like channel interference that @remixedcat refers to that are absolutely worth looking into.

Acrylic WiFi is an excellent program. Run it for about 15 minutes, then use Snip to take a screenshot of it (Google: Now to use Microsoft Snip, if you've never used it). You can attach images to a new post or upload them to Techpowerup.org and past the IMG code in your post.

Hope this helps get you going in the right direction!

*Toast :toast:

 

Ping - General Failure

I have a laptop (.193) that connects to my home network through a wireless access point (.162). I can access the internet and I can ping out (google.com and 8.8.8.8). I cannot ping anything in my network, including the gateway. Everything, including the
laptop is static IP. I have a NAS (.143), that I was able to map to but I cannot ping to it. I installed a networked printer (.144) and the software found the device but I cannot ping it. I tried plugging the laptop in using an Ethernet cable (.194) but
still no luck. I tried disabling ipv6 using the CMD, still no luck. I don't know how long this has been going on because I can access the internet. I only found it because I tried connecting to the NAS and connecting a networked printer. I'm running McAfee
LiveSafe on all computers (including the laptop). I disabled the firewall utility and still could not ping.

I can ping all listed devices, including the gateway, from the computer I am on now (.190). This is my main computer and it is wired. I've looked at several forums and none of the steps seem to work.

Address range: 172.21.3.100-172.21.3.200

Router: Unifi USG

Switch: Cisco SG250

Access Point: Unifi AP AC Pro

Modem -> Router -> Switch -> AP -> Laptop