Windows 10: My new work laptop is asking for credentials to connect to our computer network, how do I...

At work, we all use the same server to store files and information. Typically, we just join the same wifi as the computer network and we each have access to public folders... I just got a new laptop surface laptop 11 that is not allowing me to do so. Every time, it requests that I enter an email address and login. The server we use goes by username and password... I have used both of my work emails and neither work. Is this issue me or the network? I am on the same wifi and everyone else is not having any issues. This is the first time anyone has ever had this issue at our office. How do I

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Asking for Network Credentials when trying to access computer on the network

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are being asked for credentials when trying to access computers on the network. I’ll certainly help you with the issue.



Ideally, when you are asked for credentials, you will need to enter the username and password of the computer which you are trying to access. If you are on a secured network, you can turn off password protected sharing under Network and sharing options
and you will not be prompted for a password.



If you are unable to access the computer by entering the username and password of the computer, one of thing that I can suggest you is to try entering the Device name and password when you receive the prompt. To check for the Device name, go to
Start >> Settings >> System >> About.



If that doesn’t work, try the steps mentioned below:

1. On the computer for which you are being asked for password, type
   command prompt in the search bar on the Taskbar.
   
2. Right click on the command prompt icon, and select
   Run as administrator.
   
3. Now, type whoami and hit
   Enter.
   

You will get the name of the device, try using the name as the username and use the computer password.



Let us know the results, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Network credentials work from phone but not laptop

Hello TerryReagan,

Thank you for providing us with this information.

The following are the suggested methods to troubleshoot Network Credential issues:

METHOD 1: Clear Credentials from Windows Credential Manager

Windows Credential Manager is where Windows username and password are stored including network credentials, websites, and apps.

1. In your Windows 11 laptop, go to Windows Search box.
   
2. Type "Credential Manager" and hit Enter.
   
3. Click on "Windows Credentials".
   
4. Look for your desktop name and remove credentials.
   
5. Restart and check if you can now access your desktop.
   

METHOD 2: Add the credentials in Credentials Manager

If the above step did not work or your desktop credential is not listed, you can try adding it manually.

1. Go to Windows Search box.
   
2. Type "Credential Manager" and hit Enter.
   
3. Click on Windows Credentials > Add Windows Credentials.
   
4. Enter the username and password of the computer that you want to access.
   
5. Click OK and restart your computer.
   
6. Check if you can now login.
   

METHOD 3: Disable Credential Manager Service automatic Startup

1. On your keyboard, press Windows key + R.
   
2. In the Run dialog box, type services.msc.
   
3. Scroll and locate the Credential Manager service.
   
4. In the properties window, click the drop-down on the Startup type and select Disabled.
   
5. Click Apply > OK to save changes.
   
6. Restart your computer and check if you can now login.
   

METHOD 4: Set IP address to automatic

1. On your keyboard, press Windows key + R.
   
2. In the Run dialog box, type ncpa.cpl and hit Enter.
   
3. Right-click on the network connection you are using and click on Properties.
   
4. Double-click the Internet Protocol Version 4 (TCP/IPv4) option to edit properties.
   
5. Click General tab, make sure the radio button is set to Obtain an IP address automatically and Obtain DNS server address automatically.
   

METHOD 5: Change Network Profile to Private

1. Go to Windows Settings > Network & Internet > Click your network adapter.
   
2. Under Network profile, if Public is selected, change it to Private.
   
3. Restart your computer and check if you can now login.
   

Also, make sure both devices are connected to the same network.

Let us know the result and we will get back to you as soon as we can.

Best regards,



Microsoft Community Moderator

 

Asking for Network Credentials

Sounds like a 'persistence' issue, i.e. A has the credentials to access B 'stored' with the 'persistent' flag set but B doesn't have the credentials to access A stored persistently (or it's corrupted), hence the request.

Try:

1. Open Credential Manager (in B's Control Panel, i.e. Start > Search > control > Control Panel > All Control Panel Items > Credential Manager).
2. Open Windows Credentials (on the right-hand side).
3. Search for (and remove) any credential for A (in case it's corrupt).
4. Use Add a Windows credential to add a new network access credential for A (by entering the network address [e.g. computername], Username and Password then click on the OK button.

If all goes well, when this completes you can open the credential and should see Persistence: Enterprise mentioned underneath the Password field:





Hope this helps...