Windows 10: my office manager has a 2010 hp computer desktop that updated to windows 10 last...

My office manager has a 2010 hp computer desktop that updated to windows 10 last year...Friday it displayed a "select your language" blue screen and now the keyboard is unresponsive. What is wrong?

:)

 

my office manager has a 2010 hp computer desktop that updated to windows 10 last year...Friday it displayed a "select your language" blue screen and now the keyboard is unresponsive. What is wrong?

My office manager has a 2010 hp computer desktop that updated to windows 10 last year...Friday it displayed a "select your language" blue screen and now the keyboard is unresponsive. What is wrong?

 

Microsoft office starter 2010

Hello,

Thank you for your interest in Windows 10!

I would appreciate if you can provide us the following information to help us understand the issue better.

• Did you have Microsoft Office 2010 starter installed on your computer in the past?

Mostly OEM computers come with MS office starter pack preinstalled, if you had MS office installed on the computer in the past I would suggest you to follow the steps under the section
Uninstall Office 2010 Click-to-Run products in the article below.

Update, repair, or uninstall Office 2010 Click-to-Run products

Repair an Office application

Do let us know the results. feel free to write us back for any further assistance with Windows, we'll be glad to assist you.

 

Unable to access HP Simple Pass to Sign-in to the computer on Windows 10

Hi Jerome,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about accessing HP simple pass after upgrading to Windows 10. We will help you with this issue.

• Do let us know the make and model of your computer?
• Have you installed HP simple pass software on your computer?

Try the below steps and check if it helps.

Step 1: I suggest you to download the latest HP Simple Pass software from the manufacturer's website install it and check if it helps.

Step 2: If you have already installed the software, I suggest you to re-install it and check if the issue persists.

Follow the steps to Access Recovery Manager:

• Press Start button from the keyboard, type Recover Manager.
• Select Recovery Manager from the list when it becomes available. Allow the action to continue, if prompted. The
  HP Recovery Manager opens.
• Click Software program re-installation, Next , select
  HP SimplePass for the listing and then follow the on-screen instructions to reinstall application
  

Hope it helps. Try the above and get back to us with an updated status of this issue for further assistance.