Windows 10: My Otto TW300 earbuds are no longer connecting to my laptop

I have recently misplaced one of my earbuds, and now when I try to connect the earbud I have to my laptop, it won't connect I tried turning Bluetooth on and off multiple times, and it said it was connected but it wasn't. When I tried to remove the device and reconnect it, it wouldn't show up on the list of Bluetooth devices to pair with and I don't know what to do now. I hope someone can get back to me soon as I want to listen to music while I work and have no other headphones.

:)

 

My Otto TW300 earbuds are only connecting to music and not voice

Today when I tried to connect my earbuds, they wouldn't connect properly as they would only connect for voice but when I tried them on Friday they connected for voice and music and I do not know what has happened as I have not used them over the weekend. I have tried removing and re-connecting them as before this they were only connecting to voice and not music. I do not know what happened when I removed the device in settings.

 

My Otto TW300 earbuds are only connecting to music and not voice

Hi Zachary, I am , a fellow Microsoft user like you.

I understand you're experiencing issues with your audio device, and I'm here to help. Besides the earbuds you're using, are there any other audio devices (like external mics or headphones) connected to your computer?

In the meantime, if the issue happens again, please check the default audio settings in the Sound settings control panel:

> Open Run dialog by pressing Windows + R key, copy this and press enter: mmsys.cpl

> In the "Playback" tab, select your Headphones and ensure it's set as both the default device and communication device.

> Go to the "Sounds" tab and confirm that the Sound Scheme is set to "Windows Default." If not, select it and click "Apply", and click "OK".

If the issue persists, please ensure that your earbuds are fully charged and consider testing another Bluetooth headphone device to see if it exhibits the same issue.

Let me know how it goes.

 

laptop Bluetooth pairs with cellphone and earbuds but will not connect to them

The problem: my laptop's Bluetooth pairs with my cellphone and my earbuds but will not connect to them.

Devices: HP Pavilion laptop running Windows 10 Home w/ the latest updates
Moto G Power (2021) cellphone, Android v11
Soundcore Liberty 3 Pro earbuds w/ the latest firmware
Soundcore app (Android)

The phone has no trouble connecting to the earbuds, but:

-- The laptop's Bluetooth says it's paired with both the Moto G and the Liberty 3 earbuds, it won't connect to them. Windows' Device Manager does have both the phone and the earbuds listed under "Bluetooth."

-- The Moto's Bluetooth lists the laptop as "Previously connected" but when I try to re-connect there's a brief flash of "Connecting" then goes back to paired-but-not-connected. It will do this over and over. The same thing happens when I try to connect the earbuds to the laptop directly from the phone.

-- If I try to connect via the Soundcore app, using "Add device," the app searches but doesn't find the laptop. When I select "Set up manually" from the app's "Don't see your device?" screen, I get a list of other headphone and speaker, but not PCs. "Don't see your device?" on that screen says that the app only supports the devices on the list. But I assume that this won't matter if I can get the laptop connected directly to the earbuds.

So:
-- Why does the laptop refuse to connect to the phone or the earbuds that it's paired with? Why does the phone refuse to connect with the laptop?

-- Things I've tried, after looking at lots of online suggestions (none of them have worked):

: Removing the phone and the earbuds from the laptop's Bluetooth and re-pairing them again.

: Restarting the laptop and the phone, and turning them off and then on again, separately and together.

: Turning Bluetooth off and then on again, separately for the laptop and the phone and together for the two devices.

: Making sure that the laptop's Bluetooth Support Service is running and is set on Automatic Startup and Bluetooth user Support Service is set on Manual (Trigger Start).

: Checking the laptop's Bluetooth driver; Windows says it has the latest driver.

: Running Windows' Bluetooth troubleshooter.

Suggestions?

Thanks --

I'm also sending this request to HP, Motorola, & Soundcore tech support.