Windows 10: My PC cannot go to safe mode. "Your device ran into a problem and needs to restart"

Hello,My PC had an issue of "Updates are underway" and continually restarting, the same issue as https://answers.microsoft.com/en-us/windows/forum/all/windows-11-updates-are-underway-do-not-turn-off/9cf763b1-7922-40f9-8185-adb69ccba219. Then I followed instruction https://answers.microsoft.com/en-us/windows/forum/all/windows-11-updates-are-underway-do-not-turn-off/9cf763b1-7922-40f9-8185-adb69ccba219 and tried to go to the safe mode. After I chose "5" to go to the "safe mode with networking", it restarted and gave me message "Your device ran into a problem and needs to restart."The

:)

 

explorer.exe will not run other than in safe mode


MS suggests:
Once your PC is in Safe Mode, reinstall your display adapter driver.

• Type device manager into the search box on the taskbar, and then select Device Manager.
  
• Expand Display adapter.
  
• Right-click the display adapter and select Uninstall > OK.
  
• Restart your PC.

 

Safe mode problems

Do you mean you can't get to the menu to choose safe mode, or the PC restarts?

 

Password not accepted in Safe mode

Hi,

Thank you for posting your query on Microsoft Community forum.

Have you tried all the above steps suggested by Sangeeta Sarkar on September 13, 2015.

I would suggest you to provide some information to help you better.

• Are you trying to login the Microsoft account or the Local account in safe mode?
• Did you try with only safe mode or safe mode with networking?
• What is the critical error you are getting?

If you are using Windows 10. To go to safe mode you have to follow the below steps.

If you are able to go to login screen in normal mode try the below steps to go to safe mode with networking.

• 
  At the login screen click on the power symbol.
  
• 
  Hold SHIFT + Click Restart.
  
• 
  After restarting your system, select the Troubleshoot option.
  
• 
  Select advanced options under
  Troubleshoot screen.
  
• 
  Click on Startup Settings.
  
• 
  Click Restart and follow the onscreen steps to go to
  Safe Mode with networking and check if you are able to login.
  

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Please get back with more information, we will be glad to help you further.